Sanya Phoenix Airport Hotel

When I booked a hotel at the airport I thought it would be convenient, but it turns out that if you fly international flights it is not very convenient because the international terminal is in the next building. If you have a lot of suitcases it is difficult to move in that direction. The hotel is generally clean, but uncomfortable. The price is too high for such a service. It is not clear how to get to the ramp with luggage where the reception is located. If you don't want noise, take a room facing the inner courtyard. The personnel were kind in general.

We arrived the hotel at 4am. Hotel is just opposite the airport, very convenient. There was a staff to assist us in the check-in. Stayed for one night. Room was clean however the main issue was the strong mouldy smell. As it was too late, we just bear with it. We were given late check out and a male staff was very helpful in helping us with the cab hailing.

Excellent service. Activities for family are aplenty. Marvellous food, cleanliness, room condition, facilities, top notch aquarium and water park. Missed the C Show though.

Very convenient. Front desk not helpful at all. If english they not interested

It’s our first time to Sanya,so we want to book a hotel for the first 2 days near the airport for convenience purposes especially with kid. To our surprise,the service rendered by the check-in counter hosts is amazing and beyond our expectations.Don’t get me wrong,we have never doubted their service,however we didn’t expect the service rendered by them is superb and beyond excellent. I would like to thank and compliment 3 particular hosts by the name of 陈太月(Chen Tai Yue),李婷 or 小婷(Li Ting) and Wang Xun Le (Pardon me if I remember the name wrongly).Their services and attitudes are fantastic,they never fail to assist or answer all our enquiries. Really appreciate and very thankful to Wang Xun Le,he even helped to pull 2 luggage and brought us to the airport departure hall.By then,he was perspiring… 👍🏻👍🏻👍🏻 I hope that their management will also compliment and reward these 3 particular hosts,they are definitely an asset to the company. If anyone ever travels to Sanya,please try this hotel despite it’s not the best location,it’s easy to get taxi or grab anyway. Still,it’s worth spending a few nights in this hotel. Overall the food,room cleanliness and service are excellent.

very good hotel, because smoking is not allowed. (you know most of smoking man are lower class people)