Sanya Haitang District Hotels

There’s nothing to complain about this gorgeous hotel. From check in to check out, the service was fantastic on the hotel’s end. They take care of the luggage as you get off the car. After checking in, the staff walked us to our room and explained where everything was and to contact her if we needed anything. They made sure we had the right size robes and slippers for the kids and sent us a welcome fruit basket. The view was breathtaking. Beds and linens were soft and comfortable. The restaurants gave excellent service as well. Room service was fantastic. The water park food stalls are the only ones that were rude. The only other complaint I have is the staff that works at the breakfast buffet. When other restaurant guests cut in line, they still serve them instead of telling them to get in line. It’s a big culture shock as 9 out of 10 people here don’t get in line unless the staff insists and not serve them. The water park could use clearer signs. And some slides were closed due to staff shortage. That was a bit disappointing. The hotel swimming pool is beautiful. Night swimming was one of my son’s favorite part of the trip. We did the beluga whale encounter and it was so worth it. The staffs were really nice. That definitely made an unforgettable trip. At the end, the hotel even left us a gift of 2 stuff animal whales. So happy they gave us 2 so my kids can each have one. I would definitely recommend this hotel if you are going to Sanya. FYI, you’re going to need translation app if you don’t speak Chinese because other than the staff that was assigned to help us, nobody speaks or understands English.

Our stay at the Westin Hotel was wonderful, special thanks especially to Lila, our room assistant. She promptly responded to all my inquiries and provided excellent recommendations for places to visit in Sanya. I’d also like to extend my gratitude to Calvin Han. He is super friendly and helpful, answered all my questions and even gave us suggestions on where to go with children. Definitely went above and beyond his role, providing exceptional service! Cuiye Yuan, our housekeeper, kept our room spotless every day & greeted us every morning. The entire staff was incredibly helpful. We will definitely return to the Westin Hotel in the near future. Thank you again for the yummy coconuts and fruit platters!

We had a wonderful stay. The hotel is very modern, the rooms are excellent and food is decent. The kids club is very nice and there are fun activities for 3 year olds. Special thanks to JUSTIN who spoke very good English for us foreign visitors. He arranged all our wishes. The other staff does not really speak any English but they were all super friendly and welcoming and used translation app whenever needed. The only downside is that the road in front of the hotel is busier than we expected. When you are at the kids pool or other areas in the front, the cars passing can be quite loud.

We had a great stay in Sheraton. Staff were very cooperative especially Olivia at the front desk. She guided me for everything. Resort has many swimming pools of different depths. Environment was like a home. Room was very beautiful without any smell. Breakfast was very delicious. Few things which annoyed us was the long queue to wait for breakfast outside the feast restaurant and no air conditioner in the Lobby. It was too hot and humid in the lobby and it was too difficult to sit there for few minutes. Over all our stay was good and we will go there again.

I stayed at the Shangri-La Sanya to celebrate a friend’s birthday over the weekend. We booked the Club King Room which came with a lot of free activities and saved us a lot. Check in was smooth as I was helped By Guest Relations Supervisor, Dora and her colleague Nancy. They were kind, attentive and professional. The hotel has a mini supermarket in Building 1, which was nice. Breakfast, lunch and dinner at the hotel was incredible. I would suggest S.E.A restaurant it’s a Southeast Asian Restaurant. I feel the hotel failed my expectations in two area: 1. The spread offered at afternoon was limited and if you didn’t arrive on time you had to wait about 10-20 mins for the next batch of food to come out. 2. At Happy Hour in the club lounge, there was a few bottles of hard liquor, chilled prosecco and wine. However?l, once the bottle was empty it was replaced with another fresh bottle. Other than that, my friend and I had an amazing stay and was definitely worth it.

Coral Hotel on Wuzhizhou Island is a must visit hotel when travelling to Hainan. The rooms were very clean with fantastic amenities, however my biggest highlight was the lobby manager named Lan Rui. As I’m from an English speaking country he was incredibly helpful assisting me with any and all of my needs during my stay. He went above and beyond to ensure my stay was always comfortable, patiently helping me to translate my requests using his mobile phone and helped me on several occasions. First he kindly showed me how to buy drinks and snacks communicating with the staff, then when I asked about towels at the pool he personally took me there and showed me around plus let the staff know I wanted to swim and to look after me. On the day of checkout to my absolute surprise he rushed to return some cuff links I had accidentally forgotten in the room! When I was eating lunch in the restaurant struggling to eat with chopsticks, the staff advised they didn’t have cutlery. But guess who arrived in short time bringing a nice set of cutlery to save me? Lan! I was truly amazed and beyond grateful. He really is the definition of top tier service with a dedication for customer focus and satisfaction. Lan even assisted my friend and I bringing our luggage on the hotel electric shuttle bus and carried it onto the returning ferry! I cannot thank him enough. Words cannot express how happy I am to receive such amazing service. Thanks to Lan I will never forget my stay at the Coral hotel and cannot wait to return again. Thank you so much Lan for your amazing and incredible customer service!

The closest railway station to this airport is yalong bay railway station which is about 25 mins away. We had a seaview room, offering unobstructed views of the sea. Check-in was smooth, and there was even a small room with light snacks which guests can wait in if the room is ready. One of the hotel staff - Minnie - added us on wechat. She constantly checked in on us by asking us how our stay was / whether we had a good night's rest and provided prompt replies on when we asked her for any help via the platform. Lounge was amazing, with plenty of food during tea and evening canapés. Tea time could get a bit busy, but other meal times were fine. The lounge staff were excellent - Nikki, Suki, Mia, Lilly and Lillian were friendly and helpful and provided exceptional service. Would certainly consider staying there again if we return. 离酒店最近的火车站是亚龙湾火车站。打车的话大概需要25分钟左右。我们的房间看得到海边，风景非常的美。酒店得到沙滩。入住很顺利。 大堂柜台minnie加了我们的微信，入住期间会问我们休息得怎样。我们有问题问她他也会及时的回复。 行政酒廊下午茶跟行政酒廊食物都相当的丰富。比起早餐/欢乐时光，去下午茶的人可能会多一些。想表扬行政酒廊的几个员工 - Nikki, Suki, Mia, Lilly and Lillian - 态度非常的好。服务很棒也很友善。 下回如果有再去海棠湾一定会在住这里。

The rooms in Renaissance Hotel are very large and clean, the hotel facilities are complete and the service is good, the housekeeper Marcia upgraded us to a sea view room, the hotel has a shuttle bus to the duty-free shop, it is very convenient, the hotel is equipped with four restaurants taste very good, the cost is also very high, the buffet breakfast taste is very good, there are many pools in the hotel, they are very clean, the hotel also has a private beach, the waves are not very big，you can go to the sea, the hotel is very new, very clean.

During this trip to Sanya, I chose to stay at Grand Hyatt Hotel in Haitang Bay, Sanya, which was undoubtedly a very correct decision. As a senior travel enthusiast, I travel between business trips and vacations all year round, and have my own insights into the hotel's service quality and facility experience. Grand Hyatt Hotel left a deep impression on me. Whether it is the overall environment of the hotel or the meticulousness of the service staff, I have benefited a lot from this trip. First, let me talk about the hotel environment. Sanya Haitang Bay is located in the southeast of Sanya City and is one of the most beautiful bays in Sanya. The hotel is surrounded by mountains and sea, covering a vast area, surrounded by green trees and sunny. As soon as you walk into the hotel lobby, you can feel a comfortable and comfortable atmosphere. The lobby is decorated in elegant style, with the fresh atmosphere of citrus and sea breeze everywhere. The public areas of the hotel are designed in a simple and elegant manner, whether they are swimming pools, gyms, restaurants or bars. The room I stayed in was the Supreme Sea View Room, which was very spacious and bright, with floor-to-ceiling windows that offer views of the hotel's garden. The interior of the room is elegantly decorated, with exquisite furnishings, everything is available, the bathroom is spacious and bright, and is equipped with a separate bathtub and shower. Importantly, the bedding in the room was very comfortable and I slept very sweetly every night. In addition to excellent hardware facilities, the hotel's service is also excellent. Every service staff was enthusiastic and attentive, and left a deep impression on me without exception. May and Jasmine will take the initiative to ask me what I need, patiently answer my various questions, and ask me if I need anything else. The hotel can store my luggage so that I can hang out in the hotel with ease and pleasure. This kind of considerate service made me feel the warmth of being at home. Overall, the stay at Grand Hyatt Hotel in Sanya Haitang Bay was perfect. The beautiful environment, comfortable rooms, delicious dining and thoughtful service all made me praise it. I believe that as long as you choose to stay at Grand Hyatt Hotel, you will definitely have an unforgettable trip to Sanya like me. Next time I have the chance to come to Sanya again, I will definitely choose this hotel again and highly recommend it to my relatives and friends.

First, what's good about this place. A nice scenery that you wake up with if you take the ocean facing view. Its a nice walk to the beach. Very family oriented place with amenities that are chile-centric. A good spread of breakfast and delicious too. However, I was surprised to see services staff such as Reception, Bell boy and Gym staff seems to be dis-interested and not service oriented. Did not offer help with our baggage during our checked in. Receptionist ask us to bring our own luggage to the baggage storage. Not that we couldn't carry it but we were just very surprised to see this coming from a prestigious/luxury hotel. Some of the equipment at the gym facilities were dirty. Watermelon seeds on the bench, dead cricket on the cable machine and visible sweat stain on the bench. The gym staff seems unbothered when we came in. Note there's a sign says that gym equipment is disinfected after each use. I came early to check out the gym and only goes to the gym after my breakfast (the dirt were still there) lmaoooo. Room is good and the bed is very comfortable. However, I would like to point out that the room is overly used. Wooden furniture were pale and there's a mouldy smell in the shower room. Balcony privacy wooden gate seems to rotten and faulty.