Intercontinental Hotel & Resorts Hotels in Sanya

The hotel is located in a tranquil bay where there are very few people. There are practically no waves in this bay even in bad weather. This allows you to swim without any problems. At the same time, you can get to the city center, markets, or shopping centers from the hotel by a very cheap taxi (from about 15 yuan) in 10-15 minutes. Or you can go out and have lunch or dinner in local cafes nearby. The hotel territory is large, where you can calmly walk and admire the views. There is a swimming pool and a cafe where you can eat and enjoy cocktails. Breakfast is organized as a buffet with a variety of dishes, where everyone can choose what they need. The rooms are very clean (cleaned twice daily) and have everything you need for a comfortable stay - robes, towels, toothbrushes, toothpaste, and much more. The hotel staff is very friendly and always ready to help.

Good: - Beautiful sea-view room with a wonderful panoramic window. - Lovely tropical gardens. - Great swimming pool with lots of shaded areas and a transparent kayak. - Lovely beach with loungers, sunshades and basic amenities (lemonade, towels, beach toys). - Awesome night views. - Amazing open-air aquarium with exotic fish and turtles. - Great amenities for kids (electric vehicles, train, pedal karts, swimming pool floats and boats). - Friendly and helpful staff. - Great location near CDF mall. - Really good breakfast. Bad: - I received a significant electric shock just by touching the front tray of the children’s popcorn machine at breakfast. I immediately informed a member of staff whose response made me feel this was not the first time it had happened. They switched off the popcorn machine and said somebody would fix it. 10mins later we saw the machine was switched on again (the staff member said it was fixed). - The security chain on the door to our room locked itself from the inside after we left the room, so we could not get in when we got back. Had to wait 15-20min for staff to open the chain from the outside, then had to wait another 30-40min for a repairman to replace the old/faulty chain lock - this took a while because the new hardware did not fit properly and the door could not be closed (it was fixed with some loud hammering). The next day, the door couldn’t close again so I had to again wait for a repairman to fix it (more loud hammering). - A few times we had no response when calling “instant service” on the phone. The WeChat service was also sometimes slower than we’d expected, especially for urgent questions. - Tired and worn out exterior and interior decoration (faded/peeling paint, damp patches). - Wobbly fixings (balcony light, toilet paper holder). - Confusing A/C controls (two control panels, no indication what each one is for) - Live music started quite late and was loud - we had to close balcony door to let our child sleep. - Transparent doors to the shower and toilet cubicles. - Inconsistent service at breakfast (some days very attentive, some days not so). - No good value lunch or dinner options. I tried a room service salad which was terrible (it used canned beans, canned corn and canned chickpeas, and processed roast chicken) - surprisingly bad value and quality. - One evening our taxi was not permitted to enter the hotel grounds due to a special event. We had to walk up the long driveway with our (tired) young daughter….it would have been nice for the hotel to offer their electric buggy shuttle from the main road to the lobby. - After the trip, I received an email with a link to the bill, but this link took me to a web page which said an online bill was unavailable.