The Ritz-Carlton Hotels in Sanya

I had a pleasant stay. The room is very small, but clean. The furniture is old and a little out dated. The hotel staff including the concierge were friendly and accommodating, Vanessa was the only staff to speak English. She gave me so much help and services. The hotel location is great with a private lounger on the beach. The breakfast was rich. The hotel allowed me to check out late which was nice of them, I had an afternoon flight.

Stayed 4 days in a hotel. The hotel is located nearby the biggest shopping mall in dadunhai area, which provides a big number of attractions inside, fine dining and shopping. Dadunhai beach is okay with well developed infrastructure. Breakfast is perfect with a huge amounts of dishes both European, Russian and Chinese cuisine.

There were definitely some positives and negatives about this hotel. First off, I will say the staff was very friendly. They would greet you with a smile wherever they saw you on property. I ate dinner at the poolside restaurant a few times and I enjoyed my food as well. Some negatives were that the hallway itself smelt moldy and nasty. Could be due to the carpeting, which was in bad condition, or all the old wood decor or a combo of both. My room smelt the same. The shower smelt like urine and some of the wood in the bathroom was rotting. I guess due to continuous exposure to water. I also didn’t like the fact that there was little accessibility for a stroller. Maybe I didn’t see it, but, to get down to the pool and most of the restaurants I only saw a staircase which was inconvenient to take my baby around. I did like the fact that it was right across the road from the beach, but, also somewhat far from the airport. Another positive is that they had a nice play area for the kids. My baby loved playing there. Everyone is different. Maybe you will enjoy this hotel. That is just a bit of my honest review.

The hotel is in traditional style with a hint of modern, however it is a bit outdated and needs renovation, hence the affordable price. Rooms are spacious, clean, bed comfortable. We were in superior room on 2nd floor (description says no windows) however there are windows and balcony, but balcony is a loggia so you do not get enough light. The area by the pool is amazing, so calm and relaxing, you can really feel the zen (or we were just in a not busy season). The beach is ok, you have sunbeds, parasols and towels from the hotel. Breakfast was great, great selection even for a European travelers. Reception staff speaks english which is a great plus. Lovely Jason from reception was very kind to us and so helpful on our checkout day, it is worth mentioning. Recommending this hotel for a vacation.

The JW Marriott Hotel Sanya is truly an exceptional place to stay. The hotel's location is superb, offering breathtaking views of the mountains and the sea. The rooms are spacious, elegantly decorated, and extremely comfortable. The service is top-notch. The staff is friendly, professional, and always ready to assist with any request. The facilities are excellent, including a beautiful swimming pool and a well-equipped fitness center. The dining options are diverse and delicious. Overall, I highly recommend this hotel and would definitely stay here again. Five stars!I would like to give a five-star review to the staff member KAZAKOV at JW Marriott Hotel Sanya . KAZAKOV is extremely professional and friendly. His service is impeccable. Whenever I had a question or needed assistance, he was always there with a smile on his face and ready to help. He made my stay at the hotel truly memorable. His attention to detail and dedication to ensuring guests have a wonderful experience is truly remarkable. Thank you, KAZAKOV! You are an asset to the hotel. Five stars all the way!

Pros : beach front, great views. The staff can speak English and are very friendly as well as attentive. i believe it was daniel (not sure), but he was great and very helpful. The buffet is pretty decent with a lot of options. Rooms are quite spacious. Taxis are quick. Massage spa in the hotel is nice as well. Cons: I don't have strong cons, but there are definitely some things that can be improved to make the hotel a better stay and upgrade the quality. Such as better toiletries, the toothpaste and shampoo/conditioner were cheap products that didn't do much so I would highly recommend to bring your own. The sofa bench in our room was stained. I loved that we had an iron and board in our room, but the board was about 10 years old and didn't even stand straight. The pool area was quite confusing and not logically structured. So many sections were always closed off. It required you to go a long way around to the beach and limit your freedom of where to swim. During breakfast time, the management poorly scheduled/organized their staff, leaving one worker to clean all the tables during its busy time. This led to many people standing around waiting for tables to be cleaned or sitting at a dirty table. Overall, it's not a bad hotel at all, but if you're not on a budget, you can spend money on a more updated one. Though this one has its perk of being beachfront.

Very good location, more or less in the middle of Sanya Bay. Tramline is right behind the hotel, lots of restaurants around (try the ones 1 or 2 streets away from the beach, they are cheaper and minimum as good), and a lot of activities around the beach. The breakfast buffet is really nice, and there’s a sky bar up at the 29th floor with amazing views over the sea. Special shout out to the staff, cleaning-canteen service-reception, all of them are amazingly helpful and polite, even though I often witnessed them not being treated very nicely by the guests, they remained very respectful and ever dignified. Thank you for our amazing stay!

Had a great time. Front desk and Housekeeping were very accommodating with our frivolous request. Breakfast is mostly Chinese but timing is vast and lasts till 10:30 AM. They have many swimming pools and the beach is accessible between 6:00 to 23:00 Hrs. Beware of the sea currents on the beach. Overall a very satisfying stay.

We stayed in 4 different hotels during this vacation and Pullman Yalong was by far the most disappointing one, although to be honest part of it comes from expectations. Pullman Yalong is a decent 3-4 star hotel, whose main problem is that expectations associated with the brand make it seem to be something it is not. Chinese breakfast is actually quite decent and has a wide range including MaLaTang, if you are craving Western food though it probably isn't worth the price. They have a big sign near the lobby recommending that you should not bring delivery food to your room, due to health and safety reasons, but feel free to ignore that. We ordered both room service and outside delivery on several occasions and deliveries were definitely a better option. Plus there is a food court and a supermarket not far from the hotel. The pool is quite big and its lower section is well shaded as well which a plus. However it was a major disappointment that the slide was closed(long term) as well as the cool cave you might see on the hotel's photos. On top of that there are some downright ridiculous designs ideas including a horrible pool access and sharp edge stairs inside the pool. The beach in Yalong is all public, but the access to it is limited by occasional path between some of the front row resorts. What this means in practice is that you will have a bit of a walk having to go around Marriot in Pullman's case. The room was OK, even had a bath and a walk-in wardrobe. The high point was the balcony above the pool. Signs of disrepair are visible around the hotel, but to be honest this seems to be the Yalong/Sanya standard at least for the 4 star hotels we stayed in. Jacky, I hope I got the name right, who worked in the lobby/shuttle car was great though. Not because he spoke good English(which he did), but because he had a problem solving attitude and wasn't afraid to approach guests to offer help.