The Ritz-Carlton Hotels in Sanya

We were guests in this hotel for the third time. We were left with wonderful impressions and that is why we chose it again. And we are delighted again! The hotel is in a wonderful location, Dadonghai Bay. It has its own territory with swimming pools. The breakfast was for every taste. Varied and delicious! On the territory of the hotel there are several restaurants, shops, children's club, etc. The service staff is at an excellent level. My personally thanks to Vanessa! Sincerely yours, Zhivka Gancheva Bulgaria

The view is partially very beautiful (except for the extremely ugly buildings below and around the hotel). The location isn't directly on the beach but it's very close. Very nice location. It's close to all the shops as well. The facilities are nice, however, the bath robes I had were extremely worn, frayed and haggard. I definitely would not keep it in any hotel. The TV and bedside light were broken. These things should be easy to fix? I was in one of the more expensive rooms. This is just negligence and easily avoidable by the hotel. Customer service is very delightful. They did offer me free snacks and drinks upon arriving, in order to give more time to prepare the room. The snacks and fruit are in the photo. That was nice. I also came back to the hotel one day to find a birthday cake in my room. Quite delicious and very thoughtful. I really appreciated that. Very good gesture, thank you! If the price was cheaper I would go there again. However, there are better hotels around for this price. Still, it's very nice.

The hotel room was spacious and neat. It had a bathtub, separate shower/toilet, a large closet with a safe, a mini fridge and some cups, which I really liked since I made my own breakfast. The sea view from the balcony combined with that of the hotel's infinity pool looked amazing! The hotel is only 15 minutes by walk away from the nearest beach and everything is relatively close. Since it was located on a hill with a long drive through... ordering things from meituan was really convenient. They even had a meituan locker where you can scan the code and collect your order! The front desk receptionist spoke proper English, was nice and attended to my needs. They also had a gym and restaurant. It's sad that they didn't have a laundry room since I stayed in Sanya for a week and wanted to do my laundry. Also the pool closes at 7h so at night you couldn't swim. But you could lay down and enjoy the fresh nightly breeze!

There were definitely some positives and negatives about this hotel. First off, I will say the staff was very friendly. They would greet you with a smile wherever they saw you on property. I ate dinner at the poolside restaurant a few times and I enjoyed my food as well. Some negatives were that the hallway itself smelt moldy and nasty. Could be due to the carpeting, which was in bad condition, or all the old wood decor or a combo of both. My room smelt the same. The shower smelt like urine and some of the wood in the bathroom was rotting. I guess due to continuous exposure to water. I also didn’t like the fact that there was little accessibility for a stroller. Maybe I didn’t see it, but, to get down to the pool and most of the restaurants I only saw a staircase which was inconvenient to take my baby around. I did like the fact that it was right across the road from the beach, but, also somewhat far from the airport. Another positive is that they had a nice play area for the kids. My baby loved playing there. Everyone is different. Maybe you will enjoy this hotel. That is just a bit of my honest review.

Always my favorite spot in Sanya: private enough, good beach and clean sea, still at a stone drop from the city center. Very convenient location within the city, so it’s possible to go out and discover the food options the city has to offer. The resort architecture and decoration it’s another label, sober and elegant still with a south asian touch and far from the usual bling bling massive resort style. This time I rented the Villa which couldn’t get any better. Beautiful house, and luxurious build: the ceiling was more than 4 meters high! Massive and double walk in closet, bathrooms etc. loved it! Special thanks to Manager Asitha and Ámbar from the Reception. Actually all staff are great, specially the mini car drivers that’s helps to move around and brings the takeaway orders.

Our trip to Sanya turned out to be absolutely amazing and one of the reasons was this hotel. Everything from check in to check out was perfect. While the staff couldn't speak English, they never hesitated to solve the problem. The front desk person who checked us in, Ricky, was super helpful in explaining everything and answering my countless questions. He was kind enough to give me his WeChat so I could bother him anytime I wanted and he didn't disappoint. When we were tired of beach or just wanted to be lazy, the pool served a great place to go. And not to mention gym and games that kept us occupied in the non-beach time. The only thing I wish that was missing in the room was the lack of sunlight. Our clothes couldn't dry. But we carried extra set of swim wear so it wasn't a big deal. The hotel's location, breakfast, concierge's tips and overall service, everything was top notch and we had a wonderful time.

This has been my third trip to Sanya and I must say this hotel left a lot to be desired. My personal goal for choosing this hotel was A. Trip.com is still using great photos of the place that sold that island retreat to me and B. to have the resort vibe where I would not have to leave the comforts unless it was for a good reason. However on arrival and inspection my husband and I quickly realized we would be seeing a lot more of Yalong Bay than we had planned with almost every meal being eaten at other hotels with much less of an “off season “ vibe. The location is great and accessible to the beach but the hotel boasts pools(more than 1 being important) however on inspection only the kiddie pool and half of the main pool were allowed to be used. The pool in front of the McDonalds was semi drained and cornered off despite staff members cleaning in it as if it were being used. The main pool divided up into 4 areas was also not in full use with the entire right side being forbidden. Many of the other pool like areas that originally had been marked as swimming areas also had signs up saying it was a “landscaping pool - do not enter”. Another unsettling part is the incessant douyin content creators who set up camp at the stairs of the only usable pool to film the general area and talk all day in shifts with no real consequence or idea of privacy. As for dining the “western style dining” was definitely not catering to westerners unless you count rubbery eggs and dry bacon with a side of rotisserie corn sausage as a “full English” the dining hall itself is in two areas indoor (with broken upholstery and exceptionally dirty flooring) and outside with chairs that resemble public swimming pool seating in the 80s with a dose of tetanus on the legs. The evening dining is also something to be avoided if you have no way of understanding Chinese or do not wish to get food poisoning since meat is kept outside in dishes for you to choose your own BBQ options while no regard for cross contamination or food allergies are applied. The hotel rooms themselves were the redeeming feature of this hotel with daily cleaning and good views of the mountain and ocean depending on your choice of room when booking. It is also worth noting there is no room service but there are very convenient meituan drop boxes located outside the hotel lobby. Cleaning staff were super friendly and other hotel staff seemed to be divided into “older” and “younger” the younger of the bunch being much more helpful and more recognizable as people working in the hospitality industry. Other amenities such as the spa (was not occupied and not on offer) and the gym was well equipped however some machines were of the older more unreliable variety and with no working air conditioning you could potentially be working out in a sauna. On arrival you are offered a complementary coupon for one afternoon tea set, the pictures used for advertising this special offer are unfortunately false advertising. With an odd assortment of savory and sweet cookies and snacks it was anything other than something I would purchase myself. Our first impression was that the hotel was in an “off season” but on closer examination of hotels in the surrounding area we found other hotels to have daily scheduled activities, full use of amenities and to be run by actual hospitality staff and not by untrained locals like the LAN Sanya - ocean view resort. Unfortunately this hotel would get a 10/10 would not recommend to foreigners and would not book again from me.

The room was very nice and the view from the balcony was stunning. But there were multiple issues. It took them 40 minutes to check-in, at which time there were 2 power outages. The phone in my room didn’t work, and there were issues with scanning the room service QR code. There was left over food in my fridge also. There is also the issue of false advertising regarding the infinity pool which is non-existent. To top it all off, at 01:00, the fire alarm went off in my room for no reason. The staff are very nice, particularly Harry the lifeguard who went out of his way on multiple occasions to help me when I injured my finger. The issue regarding a lack of English speakers in SanYa is true.

The hotel is stunning absolutely beautiful for anyone really~ a lot of families with little kids, the property is huge and the grass is amazing with the palm trees and the end of the place theirs the beach so you have everything really~ plus mc and kfc next door haha