Guest User
November 17, 2022
I made a reservation in May, to stay from 11/12 to 11/16, and when I arrived, they simply put me in the wrong room. I reserved the Deluxe Queen room and they put me in a handicapped room, with low beds, no shower stall, and a huge gap in the door that didn't allow me to sleep all night. As soon as I went to complain that I was in the wrong room, I heard the following phrase: "I'll see if there's another room available for you." How can I make a reservation for a room and they simply won't make it? And when I complained to the manager, he simply wanted to offer me a 50 reais difference as if nothing had happened. At no point did anyone apologize for what happened, it was as if I was asking for something absurd. I don't recommend this hotel to anyone. Not to mention that they didn't change my towels, they just folded them as if they were new, and I noticed this because there was a toothpaste stain on them. And the TV, which they say is "cable" gets a maximum of 10 channels and is tiny.
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