Anonymous User
December 9, 2022
I forgot to put shampoo, shower gel and soap. The shower room has a curtain and the water flooded the bathroom after taking a shower, which was terrible.
After a 10-hour flight, I arrived at the hotel at 9:00 am. The front desk manager insisted that I had to check in at 2:00 pm because there were no rooms available. We showed him that we were actually flying to another city at 6:00 PM that day, and we had booked an extra hotel room for a few hours to rest. He immediately got excited and had a room for us in a few minutes...but asked us to check out when we left in the afternoon, meaning they could still sell the room for that night. We actually booked a room for the next day and normally we could have extended our stay, but he couldn't.
Since we were not going to have breakfast the next morning, we wanted to have breakfast the next day at 9:00 am on the day of check-in, but we were firmly refused. We each paid 45 Brazilian currency and had breakfast for more than ten minutes.
On the last day of departure, I wanted to extend my check-out time to 2:00 p.m., but was refused again and was told that I had to check out at 12:00 p.m. I asked the manager how much late check-out would cost, and he quoted a price for late check-out until 6:00 pm, for 157 Brazilian reales, which was the price for Ctrip's room rate for that day including breakfast.
Very sad stay, bad attitude is the main reason.
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