Golden Tower Express Anhembi by Fênix Hotéis

Very good hotel, simple and friendly.

I checked in at night and waited in line for 40 minutes! I chose the hotel only because it is located opposite the bus station from which I was leaving further. The long check-in was frustrating, because I had nothing left to sleep. The room itself is normal, but the sink for washing is not in the bathroom, but in the room.

The hotel is excellent, unfortunately it is located in a region that has become dangerous. For those arriving by the tiete highway, access is super simple. The reception staff are excellent, I would like to expressly mention ATILA who was very kind. The hotel needs to review the issue of kitchen exhaust. I arrived at lunchtime and the smell of grease was unbearable at the reception.

I had booked for one night and, a week before my stay, I sent an email informing that I would be arriving in São Paulo at 6 am and asking if it would be possible to check in at that time, so that I could rest before my commitments in the city. I was told that the hotel would do its best to accommodate my request. When I arrived at the hotel at the informed time, the conversation was completely different, as they said that I could only check in at 9 am if I paid a fee of 73 reais and, if I wanted a room at my arrival time, I would have to pay a full night (and with the rack price, higher than the price on the website). If I had not tried to talk and organize this earlier check-in a week before my arrival, the way they proposed would even be fair, however, as I had already tried to talk, I found the way they treated me to be totally disorganized and unfair, as I could have been informed of the need to pay for one more night before and paid the price on the website. The location is also horrible, in front of an avenue where many homeless people are and far from snack bars, and the hotel's breakfast leaves much to be desired. I will never go back.