Hotels in Centro, Sao Paulo

This was my second stay at this hotel. The first time... the room was mediocre and the service was pretty bad. But this time it was spectacular, with an incredible view of the city! The reception service was unmatched.

The hotel room is large and clean. The breakfast is also good, but the waiting time for the elevator in the morning is long. There are many shops and restaurants around the hotel. The hotel room is large and clean. The breakfast is also good, but the waiting time for the elevator in the morning is long. There are many shops and restaurants around the hotel.

Nice designed hotel. Small but cozy room with a refrigirator. Close to Luz station. We stayed 5 nights. On the second night the a/c failed so we had to change the room. Than until the rest of our stay we had no hot water and i had to take a shower in a different room. The staff was very attentive and did their best but when I asked to talk to PR fir a compensatipn i was ignored. It is not a nice area after dark. Many homeless people and a lot of garbage in the streets next to the hotel.

The hotel is quite old and in dire need of renovation, especially in the rooms and bathrooms. There was a strong odor from the carpet. The bathroom had an old bathtub that you had to step into to use as a shower. On the bright side, the breakfast was good and offered everything one might need.

The hotel is simple but met our needs. The staff are friendly and helpful. Unfortunately, the hotel is surrounded by users who are a bit scary, making security vulnerable. I highly recommend it to anyone who is going to settle in and rest, as was my case.

O site Trip não enviou a solicitação de documentação necessária após a efetivação da reserva. Não compartilhou meu telefone e email para o contato com a administradora do imóvel. Minha sorte ter chegado em horário comercial. O local é ótimo, a vista do 32 andar é incrivel. Mas o prédio está em reforma na fachada e isso seria importante ser divulgado. A cama do apartamento é muito ruim. Somente se você adora camas muito duras. =(

After checking in, a hotel review can be based on the following aspects: 1. Room Environment: This includes the room's cleanliness, comfort, lighting, ventilation, and whether the room's amenities are complete and functioning properly. 2. Service Quality: This includes the front desk, room service, food and beverage services, security measures, and the staff's service attitude and professionalism. 3. Facilities: This includes whether the hotel's public areas, fitness facilities, swimming pool, Wi-Fi, etc. meet the advertised needs and meet the guests' needs. 4. Location and Transportation: This includes whether the hotel's location is convenient and easy to find, as well as the surrounding transportation conditions and the availability of transportation. 5. Value for Money: This includes whether the hotel's price is reasonable and commensurate with the services provided, and whether it would be worth staying again. 6. Safety and Hygiene: This includes whether the hotel's safety measures are in place, including fire prevention and anti-theft measures, as well as whether the hygiene standards are up to standard. When conducting reviews, be objective and impartial, acknowledging the hotel's strengths while also highlighting any shortcomings to help the hotel improve its service quality and provide reference information for other potential guests.

Communication was professional and polite but they were unwillingly to offer a refund or move the dates to a later time as I caught Covid. I get it’s my fault as the cancellation had just past but the slightest flexibility would have been nice and I informed them prior to check in date.

The hotel is super centrally located. There are restaurants on almost every corner, as well as supermarkets. The hotel staff were all super nice to us and to the other guests. Unfortunately, due to the construction, it was quite noisy and it was difficult to sleep. (See picture - there were gaps around the air conditioning where you could look outside) The air conditioning barely managed to cool the room :( The bathroom could do with being renovated and the Towels were super washed out and therefore thin.You could see that.The lobby and breakfast area was renovated, which already looked good!Maybe it will continue...