Penha Longa Resort

The compound looks good at entrance, but at check-in it was horrifying. We are family got split across 3 floors and worse is we surrounded by a noisy group. When we asked reception why did they split us up, they say there nothing they could do about it, this is really a 3 star hotel service, not ritz Carlton We talked to the manager and he don’t understand why noise will affect our sleep! I am speechless, golf course wasn’t well maintained either. It’s a waste of the ritz Carlton brand and unless you plan to be drunk every day, I doubt you can relax.

In general an excellent hotel but the number of very large groups definitely seem to be impacting on service details.

I visited the property in March 2023 prior to booking for a trip with my wife and I in May 2025. The property is just run down. Capering needed top be replaced some time ago. Lobby bar was closed. Dining not available Sunday & Monday. I went to play golf, asked the day prior about the quality of the equipment and was assured it was brand new. Shame on me I should have checked before leaving the clubhouse. The equipment was FAR from new. To add insult to injury I found out on the first pay 5 the 3 wood was actually broken. Stunning ambiance for a property, but need a major investment to garner the rates they charge.

The service is excellent and the hotel staff are very very friendly! I love it when you have a first name basis with the staff. The onsite restaurants are excellent! I would definitely return to this hotel.