VitaSol Park

Worst experience we had in 4 months traveling. Firstly and most important for us - The Wi-Fi (for a fee) turned out to be a myth, there was not even a router or modem in the apartment, leaving us disconnected and frustrated (we are working remotly and had multiple meetings planned). We booked for 2 nights and left after 1, since they didn't find a solution for the internet. They also refused to refund us for the second night. 2.The room had a BAD smell. An extremely stuffy odor, that smelled like there was no ventilation for months. We had to open the window and balcony door in order to make it barable - but then we had the issue with the cold. It was very cold and rainy weather (9 degrees). We had to sleep with our coats on, because on top of it, the AC on the room was not working. 3.The BASIC hygienic amenities were non-existent -＞ no hand soap! Also, no dishwashing essentials, not even a water boiler or cutting board. 4.The staff was not helpful at all. The one staff member available agreed with us - but was not able to help and the manager refused to talk to us - despite multiple requests. I have never been so frustrated and disappointed from a place before. I am not usually reviewing stays, but this stay way beyond unpleasant. Would NOT recommend it to anyone. The place was clean though ...

Our fourth visit to VitaSol, we still enjoyed the stay but the facilities are starting to require some investment and renovation. The complex is about a 15 minute walk from town which is easy on the way in but can be a struggle to get back up the mammoth hill after dinner and a couple of beers! The grounds are tidy and well kept but can be a bit tricky to navigate with a buggy / stroller. I would think anyone requiring the use of a wheelchair would need to carefully pick which part of the complex they stayed at to ensure easy access to facilities and the entrance/exit. The room was clean with solid fittings if a little old fashioned. The bathrooms were due a refit but by no means bad. Would have been good to have a shower cubicle rather than just the bath. Our balcony as with all the rooms was huge and a great place to relax or have meal with plenty of room for guests. The pool area is the best feature of the complex, it’s a good size and dips down into the hill to shield the area from the wind. It is however very much in need of some renovation, the pool itself has many broken tiles and some pretty dirty worn areas around the edge. The bar area is reasonably priced and the food is mostly good with generous portions. Whilst the maître d can come across to some as being a bit on the grumpy side, he is actually really lovely and a bit of a legend. I’m sure we’ll be back at some point but I do hope they tidy the place up a bit before then.