Fairfield Inn & Suites Mobile Saraland

I booked a 2 bed standard and even left a message stating we would arrive after midnight. Upon check in, the desk person said they over sold my room( which I booked and paid for days in advance) then says she was upgrading me to a room with a king and pull out. Which was ok with me however she then tells me for some reason I still owe 2$, strange but whatever I’m exhausted at that point from driving 8 hrs and just want to go to my room it’s only 2$. Once we get to our room we realize pulling out the sofa it is FILTHY! There were crumbs and sticky food all over the cushions, plastic cutlery left behind from the last guest stuck between the cushions, soda lids, and I am pretty sure the bedding wasn’t changed but can’t really prove it except for the strands of hair. I didn’t feel like arguing with the front desk about it because she seemed like she wouldn’t have made any difference with her apathetic attitude and she said the room she gave us was all that was left, so we roughed it. My husband spoke with the morning front desk but no manager was on duty since it was early Sunday. Maybe it was a one off situation but I am not chancing this place again, on the way back we booked different accommodations.

Vicky Lucky was a pleasure in the food service area.Will definitely be back for her

My expectations were average. I expected a clean room and moderate service. I received a semi clean room that had no tissues, a broken fridge and broken microwave, no refresh the next day with new towels and fresh coffee packs for the room. I requested maid service the following day and still received nothing. They did not even come in and take out the trash.

The rooms were not ready until after 4 pm. The breakfast was not prepared on time. It was not even fully ready by 8 am. There was not much of a "healthy" selection. The oatmeal was undercooked. The hotel was PACKED as it was graduation weekend and people had schedules to keep. There was one lady working the kitchen area and she could hardly walk. It was sad. One sugestion is when a busy weekend is on the schedule hire more help for the kitchen.

Everything was excellent. I recommend this 5 Star Hotel to everyone!!😊

Very friendly front desk. Very clean. Full breakfast was good.