The One Club Hotel

The breakfast is diverse and plentiful, while the rooms are comfortable and well-equipped. However, there are cleanliness concerns such as mold, stained sheets, and uncleaned rooms.

I can't believe Love Holidays are still selling holidays to this Hotel it's called one club for a reason..should be one star...we booked for a week, didn't stay one night absolutely filthy and rundown..Serigeme is lovely we ended up at Dolphin Apartments

When we arrived at the hotel late after a long days travel, our flight having been delayed, we stoped at the bar for a drink before retiring to our room for the night. We were charged for these drinks, which immediately sent alarm bells ringing. Not the best welcome to our holiday. The room was large but tired, and the downstairs bedroom smelled strongly of damp. We decided to try and make the most of it and turn a blind eye to the obvious short comings of the hotel so far. We figured we spend very little time in our room and we are naturally upbeat people so we decided to simply try and the most of it. The next morning, the first morning of our ‘holiday’ we go to breakfast. There are flies crawling all over the food so we can’t eat anything outside of the metal containers. The fruit that was laid out was clearly rotten and yet everyday the same fruit was put out as if one day someone might just fancy a sweaty rotten apple to go with their fly infested cheeses. I have attached photos. I’m not exaggerating. The hotel is filthy. The idea that it is four star is an absolute joke. I have never experienced such a dirty, run down, hotel in my life. This place makes Fawlty Towers look like the Ritz. The food is only labelled sporadically which presents a huge risk to customers with specific dietary requirements. One of our new friends has coeliac disease which means her body will attack itself when contaminated with gluten. The lack of labels is completely unacceptable. We then go to collect our ‘towels’ only to be given four of what can only be described as headscarves. Everything in this hotel is a substandard version of what you would expect to receive and it gets worse!! We spoke to a couple who described their stay as the worst 9 days of their lives. They told us that during their stay the pool had not been cleaned at all. There’s nowhere to sit to cool down except for your room in which the air con is actually absolutely fine, but probably is the only thing that is. Tired children have nowhere to be pushed in their buggies when they need a siesta. The parents among us will know exactly what I mean, and there’s no snacks or ice creams other than some random cakes that are bought out at 5pm. Disappointed is an understatement. At La Blanch a hotel we stayed in last year of a similar price. There were snacks and ice creams for the children all day. It made their holiday. In spite of all these negatives we focused our energies on the pool, seemingly the only good thing about this place despite the filthy floor and apparent lack of cleaning regime. However we then became aware that the children of several families were blistered and bleeding from their extremities. All of our children had been chemically burned by the pool water. We made the manager aware but the pool remained open and no apologies were made. Absolutely disgraceful!! We had a local pharmacist confirm the burns and issue our children with a series of medicated creams which we