Hampton Inn & Suites Savannah-Airport

We got in late but the front desk was well staffed, very friendly and helpful. The room was very clean with everything working. The room, lobby and outside looked fairly new and well maintained.

Staff was really rude. 1st room was not made,but thankfully night manager made it right. The staff otherwise was very rude,and was arguing with manager when we checked out. We will probably never stay a Hampton Inn again. One of the worse places ever. I can't believe it was a Hampton Inn.

Pet friendly but the staff is so rude, non common sense at all, they called us at 7:00 AM to tell us that the payment for the pet fee hadn't gone through; they made us go down to the lobby at that hour to swipe the card again. We could did it before the check out like at 10 am but they didn’t realized that. So we couldn’t rest properly to continue with our trip.

Room was not cleaned properly. We had used soap next to our shower full of hair. After we saw that nothing felt clean, bed sheets specifically as well.

This was an unplanned overnight stop while traveling. Very clean and well maintained! Staff was very helpful! Very close to shopping and a number of restaurants. Good breakfast!

The property is fine. It’s the treatment I got on room selection. As I understand it the agreement has with third party reservation companies does not allow the front desk workers the ability to accommodate room Selection. I was told all rooms were taken and was asked to sign a waiver because I was given the room next to the elevator which runs all night. It was 8PM and the only option I was given was to cancel my reservation and go find another hotel, really at 8PM. I later found out not all rooms were taken just the ******* rooms, and the staff is not allowed to make that swap. No way to treat a Hilton Honors member. Change your contract, as a consumer I only care about my treatment dealing with the staff at the Hotel, not your contract arrangements with the hotel chain.

Property was slightly dated but kept clean. Pool area was great. Staff was amazing, especially Sylvia at the front desk. Food was good, coffee hot! Good location and easy highway access. I’ve stayed in downtown Savannah and loved the walking distance to attractions but loved the ease of parking here and access to food, shopping, etc.

I was told to get a Lake view so you wouldn’t hear the traffic but they put us right by the elevator which was a little noisy and you can still hear the plane so the Lakeview avoiding noise doesn’t really apply But we arrived at 2:30 in the morning and the front desk manager was very polite and helpful and they had a decent breakfast in the morning