Amaia Boutique Hotel

Everything was ok except no one was there to check in so we had a hard time getting in touch with the manager to open the door for us. The neighbors helped us to reach out to her and finally we got the code to get in. Location was great we right in the center of everything. The roof look completely different than what was on the website there was a bunch of stuff up there you could not hang around there.

The hotel is attached to their own Amaia NIGHT CLUB. So, if you plan to sleep before 3:30am, or really anytime between 8pm and 4am you will be listening to club music while your bed vibrates to the beats. At least you can enjoy the lyrics, since it's so loud. The pool is very nice looking, but I didn't see a single guest use it. The rooms were clean, bathrooms clean, and big TV. The room was the size of a shoebox for $150 USD I really expected way way more. After the first night I asked them to cancel my 3rd night so I could leave early, but they denied my request to refund, blaming it on Trip.com policy and outside factors they can't control (the noise coming from their own 'Amaia nightclub'). I have a feeling they weren't sympathetic to my request since I'm sure every guest that stays here didn't pay $150 to sleep in a nightclub, and they get this complaint every single time a new guest gets out of bed. Also the garden rooms are really just pool side, they don't open into a 'garden' 🙄 That's one reservation I wish I could take back.

"a bad taste in my mouth." As another review summarized well, there is a large and loud club that they own, which sits directly on top of the hotel. In addition, they won't allow refunds, don't have onsite staff (a weird whatsapp message system for check ins), no amenities, no parking, and they claim to try to get in touch regarding the A/C going out in the suite I booked (spoiler, they didn't contact me). They put us in two tiny rooms last minute, and I didn't have a choice for one night's stay comped. It's insane how pricey it was given the other rates in town at much better places (it was double), but I used my capital one credit on it. Avoid Amaia all together and go somewhere else. I hope you guys refusing any sort of reimbursement is worth a bad review to you :) .

Amaia Boutique Hotel has the perfect location in Sayulita - right in the main square and less than 2 min walk from the beach. The receptionist was incredibly sweet and friendly, we were treated with so much care and kindness. The hotel is beautiful, with a lush garden and a small heated pool, so nice! Our room was lovely and the bedsheets were the softest we have ever slept in. We also loved the smell of the conditioner. Thank you Amaia for a beautiful welcome and a great stay.