The Westin Kierland Villas, Scottsdale

I loved the location and thought the property was stunning. I loved having access to the lazy river at the Westin Resort without dealing with all those crowds when I didn't want to. The quiet pool was where we spent most of our time and it is very serene and beautiful. We stayed in the "smaller" one-bedroom villa and it was, in fact, very small. Not complaining, just something to note. The pull-out couch was not very comfortable (although the king bed in the room was). Having a kitchen was very convenient and added a lot of value to the room, in my opinion. There were also a few times when the hot tub was not very hot, which was a little disappointing considering it was around 60 degrees one of the days. In general, it was a beautiful property and I would recommend it to families coming to Scottsdale. If you want a luxury experience though, I would check out the Phoenician.

My wife and I have stayed at the Villas 4 years ago, we stayed in the same building this time. The staff are absolutely wonderful enjoyed most all our interactions . The exception was when we asked to have the sewer smell investigated on Sunday after arriving Saturday. We got no answer and the smell continued. We again asked if it was looked at and were told they would check…nothing. Tuesday we were talking with an off duty employee (could have been front desk staff) on the lower level and she said it happens but could do some digging. Still no one responded to our issue. Wednesday we thought the smell was less and it possibly got resolved only to wake up Thursday to strong sewerage smell (gaging). We went to the front desk and asked what they found and were told they would check with management and let us know. We heard nothing. Friday morning was enough, a villa that is 900.00 villa and still smell of sewage smell not investigated so we demanded to see the manager. Explaining we would like it corrected. She did call us throughout the day Friday with updates but at the end of the day it still smells. They offered a room change saying “if you want to go through that for one more night”. We stayed in the room that they put a bottle of wine and card. We received 250 removed off our bill. I really just wanted management to understand what happened. We should have been moved Sunday for the cost of that villa Tried to leave on their website but I must be challenged because I couldn’t.

We are multiple vacation owners and have traveled to Westin Kierland Villas many times. It continues to not disappoint! It all begins at the Front Drive where we experience warm greetings and smiles from the bellmen - Troy, Mark, and Rob. From there we experience a friendly and efficient check-in by Gracie, Jovana, and others. Our villa was great, as usual, and the grounds continue to be beautiful and well-maintained. Housekeeping was thorough, prompt, and efficient. If we had a maintenance issue, the service was prompt and thorough, notably JR and Brule. The kitchen is small, but its staff delivers a diverse menu, which we consider some of the best in the Westin Villas. Sidni always has a smile in the market! One of the best aspects of our stay is the people, who serve and make us feel special. The bar/restaurant staff are friendly, fun, and efficient. Noteworthy are Devon, Sean, Dani, and others. In the desert, water is gold; and the people (Alison, Michael, Tucker, and Adam), who work the pool deck and provide us with water and other services that make us comfortable are highly valued. We truly appreciate all the people who make us feel special and their positive attitudes - We look forward to our next return stay at the Westin Kierland Villas!

We haven’t been back to this timeshare we have for a couple of years now. When we booked we were hoping for cooler temperatures, but that’s not up to us! It was hotter than usual, but we had a nice time staying in or traveling to different restaurants in the area. A wonderful resort and very pretty. The one complaint I had was when I asked for General Information to my VISTANA timeshare using Westin, my husband won’t even come to those meetings any more. Paula Marie did do her job at trying to get me to upgrade for more time and pay more, which I told her I wasn’t interested, but she was rude and condescending. She said I could sign up for an extra week or whatever without “Mr. Wonderful,” WOW what an insult!!! Then she said I wouldn’t be able to book a villa because of my availability is 8 months, I need that “magic option number.” WELL I CAN and have been doing this for 23 years through all the changes through Sheraton, Vistana and Marriott. If I ever decide to add more weeks to our timeshare it won’t be at Westin Villas Scottsdale. This is not the first time this has happened here, too many times, every salesperson I have ever interacted with have been rude!

A very basic stay, which we were surprised about considering the high price of the room. For context, we do “staycations” at various AZ resorts about every 6 weeks so we are quite familiar with the seasonal pricing and offerings of many of the hotel chains. We often stay in either suites or “residences”/“villas” to accommodate our family. These have typically features the usual hotel and resort amenities, and often have private outdoor sitting areas and sometimes private plunge pools. With these being called the Westin Villas, and charging nearly $900/night for a one bedroom suite, we were certainly expecting a similar experience. Disappointingly, we arrived to find first, that they do not offer valet or bell staff to assist with luggage. Next, that there is no room service, and that housekeeping is only done every other morning and can’t be requested otherwise. The “villa” was a decent sized one bedroom suite with no private outdoor space. Soap etc was provided, but no other personal care items like cotton pads, dental kits, or nespresso type machine (a regular coffee maker was there). They do have a washer/dryer/dishwasher with soap which is really nice for an extended stay. We did take notice of the mosquitos in the room, which were likely due to the fact that the entrance door had a sizable gap in the seal (photo)—not a great thing on a ground floor in Arizona where all kinds of pests could get in. We didn’t check out the Villa pool as we headed over to the Westin resort pools for their Lazy River. That feature was cool, but the pool area and chairs could use a good cleaning or replacement as most were dirty/stained and not in great shape. Overall, this isn’t a bad accommodation, especially for families with kids doing an extended stay and willing to do their own grocery shopping and cooking etc, *however* for the high price it was absolutely not meeting expectations imo.

This was our second stay, both in the summer when it was hot. It is an amazing place to stay. The relaxation pool is open 24 hours which is great when it is so hot. Everything is easy here and uncrowded. We love staying here and enjoying the lazy river, Flo-rider, gym, and pool of the Westin resort next door, which were also not crowded mid-week. Both resorts have beautifully landscaped outdoor areas. The bathroom is luxurious. The location is close to shops, restaurants, groceries, Walgreens. The only suggestion would be to keep pickleball open past 6pm in the summer when it is cooler.