Have stayed several times at this hotel, as it is one of the best hotel at Brastagi. But this time got a very bad experience. Going on weekday to avoid the crowd on weekend, but yet hotel is fulfilled with so many bunchs of group from government. All of the surroundings from once you step into the hotel till the way you get into your room are fulfiled with the smell of their cigarattes that make the air is not refreshing. It really gives a feeling like you are entering and staying at a hostel instead of a 4-5* hotel. Even they dare to smoke in the non-smoking breakfast area and no staff concerned. Staying at super-deluxe which is newly renovated, turns out having itchy skin on both hands and legs coz of the cleanliness of the bed sheet. Dunno its a bed-bugs or not, but there are some snacks residue and stain on the bed. Cleaning staff must be improved! They even forgot to refill the tea/coffee sachets and i have to ask it from reception. Really cannot enjoy the night.. the groups are having a party at the azalea with so large speaker sound till late midnight. Hotel should consider the other guests especialy those staying with elderly or infant. Can you imagine till 2am and still so noisy! Ohmygod.. my baby cannot sleep well and cranky all the nights. Hotel should not give permissions to use the hall till so late and disturb other guests. This is really unfair..we also pay for our stay! Super Deluxe room is so damn hot. Turn on the ceiling fan, and dust from the fan fell down to bed. Ohmygod, complete! Hot+Noisy and also can hear other baby was crying from another room..This group really did a good job on spoiling the holiday of the rest of the hotel guests. Mikie Holiday should re-manage group rules, despite it comes from government or public.
Outstanding
45 Reviews