Wow, what a venture of paying money just to encounter all the bad experiences that all the ex-guests have submitted. Guys! We can really be confirmed that all the bad reviews below are true! 1. Poor service - Transport is late for one hour to the resort with no explanation and apologizes. The room is not completed with the toiletries and we need to take towel ourselves at counter. There is no toilet paper, you need to clean after yourself with water bucket. 2. Staff not friendly - Our standard is quite low, We don't expect smiles from staff, especially if they work overtime with low pay at Malaysia. But...the staff at Lato Lato are really not friendly at all, we can even say they are rude, for example, every time before we open our mouth (it's not even about complaints or requests), their face already turns to sour, and the replied they gave is often one word with little but no explanation. If we want to seek more explanation, their face turns more sour, signalling that they are unwilling to tell you more. 3. Broken and poor facilities - Our balcony rooftop has many huge holes on it. The wooden bridges have holes to them. You can only shower with a bucket of cold water. 4. Not a secure place - windows cannot be closed as the lock is spoiled. Our windows are being forced open when we go out for our island hopping trip. Luckily no item has been stolen as we have brought all our valuable things with us to the islands. 5. Free breakfast, lunch and dinner? more like foods that are provided to beggers. Food prepared is not enough for the number of people check-in to the hotel. Although there are timing given to breakfast, lunch and dinner, be prepared to arrive early before the given timing as the food portion are limited and you need to fight for the food or else and it will be gone very fast. No re-fill after the food is finished. Imagine if you didn't manage to eat and your stomach will be empty for few hours. Food variations are the same for everyday too. 6. Dangerous - during one of the night of our stay, the wind and rain were so strong that the whole chalet was moving. We was wondering how to escape if the resort don't have any transport at night. In the morning we saw one of the in-progress chalet has been stumbled to the ground.
486 Reviews