We booked this as a 1 night stopover because of its close proximity to KLIA. Through Agoda. When our taxi arrived at what turned out to be the entrance to the apartment block he was as confused as us. No signs to say what it was. Apparently the apartment owners were supposed to send us details of location, apartment number and which box number located next to the security guard, our key was in. We only found this out after our taxi driver made enquiries with a security guard, who luckily for us supplied him with a phone number to ring. He then kindly called the number for us and found out the info we should have received prior to landing in Kuala Lumpur. Apparently the owner told him they didn’t send the info as they didn’t have any contact details for us. If that’s the case then Agoda are at fault as they had both my email and phone number. If we had had to make the call it would have cost us a fortune as we did not have a Malaysian SIM card as only there one night. So eventually we managed to locate the box with our key in then the security guard directed us to our allocated apartment. We passed several apartment doors that had metal grills on them. That tells you something about the apartments I think! We found out apartment and opened the door and we both just looked at each other. The dust on the low hanging light shade, over the dining table was absolutely thick with dust. There were cobwebs in most corners of the room. There were stains on the ceiling and walls. The wardrobe had a handle missing and the coffee table was marked all over. The bed looked grubby and when we checked there was no mattress protector either. The bathroom had stains along the back of the sink. The shower had a waist high window in it to outside without any privacy whatsoever. So although 11 floors up your upper body was visible to the surrounding roads. This window was open when we got there so we made the mistake of looking immediately outside the window and found used tampons, tissues, cigarette butts, plastic bottles, and a whole lot of other rubbish sitting just below the window ledge. We wanted to leave immediately. We could not have spent another hour in the apartment never mind a night. We couldn’t call the owner as the taxi driver still had the phone number. So we logged into the apartment WiFi and booked into a Holiday Inn which was just around the corner. We contacted Agoda after moving hotels to let them know the circumstances and why we had moved. They contacted the owner who refused to refund our money as we should have contacted them first so they could move us to another apartment. Why this apartment was available to let in the condition it was in is a mystery to me. GO THERE AT YOUR OWN PERIL
Outstanding
1623 Reviews