Top 5-Star Hotels in Serang Regency

All the staffs are friendly and helpfull, especially Miss Nissa who take care our room reservation. The room is clean, the view is extraordinary .. we can have a mountain and beach view.. all the amenities are provided. The swimming pool is beautiful, plus they have private beach with unique bamboo in the front. We’re really enjoying our stay with Novus Jiva Villa Resort and Spa Anyer, keep the good work 👍🏻👍🏻👍🏻

Very disappointing with the attitude of the marketing mother Rina who is not professional in taking care of the reports to cause unpleasant things & making it uncomfortable for us. The incident started when we rented a karaoke device of 300 rb/day from the resort when used at 22.00 evening, the hotel staff presented the karaoke time limit to death. We obey because it is a rule & so that it is not to disturb other residents, 23.00 afternoon, the hotel attendant will come again on the order of Rina mother will take a karaoke device for the reason of the rental time is out. This is what I am annoyed, there is no agreement to rent the limit until 22.00 wib & I used the karaoke device according to the karaoke time limit ... Because I was accused of disturbing other residents even though it was clearly passed from 22.00 win, I didn't. Karaoke & the two hotel officers who came to the villa know that ..... Ms. Rina, if receiving the report, check it first, check & make sure that the noise is not directly claimed & take policies that caused consumer inconvenience. is part of the asset/visa source for the hotel.