Mara Serena Safari Lodge

Mara Serena was a last minute change by our agent and already had mixed feelings after reading some of the reviews. Let me divide my review into the positive and should/could improve sections 1. This resort is on a cliff overlooking the vast plains of the Mara triangle. It's close to the Mara triangle gate but almost a 2 hr drive from the Sekanani gate which is closer to the Marriot etc. and I think one of the main entrance gates while approaching from Nairobi or other parks. 2. Views from the resorts rooms and common areas including the pool were stunning. We even heard the lions roar one morning and witnessed a huge heard of elephants , Topi, Buffalo's etc from the rooms balcony window. 3. Staff were courteous,  some very nice and some a bit cold or lukewarm, unlike all the other resorts where everyone was smiling and chirpy. 4. The therapy that we had in the spa was great and therapist Ann was just too good. 5. Food was good with good options and a mix of local and international cuisine.  6. Had a Masai market spread at the resort one day and thought it was a great idea to let them come display their wares. 7. Common area decoration and ambiance ,very creative and nice. Now for the SHOULD and could improve list 1. Rooms an absolute mess . We had two rooms and one had some of  the amenities as mentioned which the other did not. Eg..hair dryer, mini fridge etc. Everything was got instantly upon request though. A bit shoddy on that count. 2. The bathroom door would not shut and remained open at all times. We had to wedge a towel btw to close it. Also the lock from the inside was a bit wobbly. 3. A strange stench emanated from the toilet at all times. The door had louvers and gaps were so big , that this adfed to the stench woes. Hot water does not flow until 5.30 am or after. Tiles and toilet in a pathetic state.  Water pressure was bad and taps would not close properly. 4. All furniture are tired and badly in need of renovation.  Pillows were a bit lumpy. 5. Rooms are pretty cramped and very badly ventilated. By this I mean the air flow. The balcony windows were stuck in both rooms and had no insect netting. So we could not open the doors. This resulted in the room  being a bit stuffy as well. Just a critical review so they could set things right and am sure the experience would be great. Would conclude that it's ok for one night but I would surely not recommend for more than a night. Hope the management takes note of the above and rectifies/ renovates the rooms. Until such time it's a definite no no. Also nit sure if only the two rooms given to us had these issues.

Absolutely fantastic experience at the Mara Serena Lodge. The accommodation was excellent with stunning views. All the staff were super friendly, efficient and helpful throughout our stay. The food was varied and a high standard. Would highly recommend

Wow!!! This hotel blew us away, the decor the staff the location, everything was amazing. Absolutely loved our stay here, rooms have lovely views as well as a swimming pool and gym. Highly recommend staying here when doing a safari. We were part of a tour package but I think you can stay with the hotel and they also take people out on safaris. One of the best hotels we’ve stayed in!!

The Serena experience cannot be beat! My sister and I booked a multi-stop east african vacation (Nairobi, Masai Mara, Kigali, Lake Kivu, Gorilla Trek, Zanzibar) through Serena tours - so easy, so accommodating, responsive, and very reasonable prices (great value for a top-notch experience). From the Tour Advisors, to the personal drivers (from and to airports), to the concierges, to the beautifully updated rooms, the housekeepers, the laundry, the baggage, the chefs, the servers, the pool-side guards, the professional wilderness and city guides - each and every detail and service was delivered with reliability, security, precision, care, grace, excellence and the highest level of hospitality . I have travelled many times in this region - and will always go back to Serena. Thanks so much for ANOTHER "trip of a lifetime". (From The Kramer Sisters). This was my 5th trip to the Mara Serena - and it never disappoints. The homey feel, the family friendly staff, the lovely vistas, fully equipped gym, and the highly trained and personable wildlife guides - made for another perfect trip to one of the most beautiful places on earth.

I cannot speak highly enough about our recent visit to the Serena Mara Lodge. The place itself is an absolute haven. It is made 100 times better by their incredible staff. Nothing was ever too much trouble. The rooms are immaculate. Food was lovely with a different choice every day from the buffet. There was tea and coffee in the room which made it nicer when getting up early for safari. We were also given a breakfast box to take with us on safari so we could have a bush breakfast! A truly magical time spent here!

This hotel is in a gorgeous cliff side location! The rooms were cute and cozy with views from any room. The main restaurant and buffet were very nice, and the service was always 5 out of 5! It’s also in a great location to the airstrip. It was easy to get in and out. Our family had an amaxing time!