Conrad Chia Laguna Sardinia

Amazing resort very friendly and relaxing would love to stay again

On first glance it seems like a lovely resort in a beautiful part of Sardinia. We arrived and were ‘upgraded’ to what seemed like a neglected part of the resort - the Oasi building- 8 min walk to reception. The rooms are substandard for a 5 star hotel. The room looked nicely appointed on arrival, but we slowly learned that the so called renovation done in 2019 was a shoddy aesthetic job. Our kid’s room closet door handle hung off of the screws and their sink never drained properly. In our room, we noticed immediately that main closet sliding doors were broken when we tried to open them and hang clothes. On day two a maintenance person was sent to ‘fix’ this but the doors still seemed hard to slide and were off the gliding track. The third day, when we tried to open the closet, the entire door with mirror fell off of the hinge. When we called and asked to have the door reattached, the front desk asked us to wait until the next day ‘domani’. This seemed unacceptable especially at £1k a night for our room. After much back and forth, a manager sent another maintenance person to come speak with my husband. He couldn’t seem to solve the issue. In the end we asked to have the entire door removed entirety so that we could access the closet. The lifeguard at the kids pool seemed overly intimidating and bordered on rude. He asked our kids, ages 11-3, not to jump (fair if that is the rule). When our 3 yr old jumped after he previously admonished us, he marched over and told us he was calling security. A security guard arrived, though he never said a word to us, and seemed to shrug his shoulders at the lifeguard. We understand that basic safety measures should be taken, but calling security on hotel guests because their 3 year old jumped into the pool seemed dramatic. The good: Housekeeping was excellent and hard working - special thanks to Anthony who looked after our room. The beach was beautiful and well maintained. Food at restaurants was fine if repetitive, certainly the food is better at local Italian restaurants but we had low expectations going in. The staff tried their best but you got the sense that they were overwhelmed and often disagreed with odd management decisions (ie no music allowed during aqua aerobics even at the chaotic kids pool). The resort grew on us and by day 3 we felt it was better than when we arrived. That said, I’m not sure we would return. There are better 5 and 4 star resorts in Europe.

We spent 6 wonderful days at the Conrad Chia Laguna. From the first minutes of our stay at the hotel until our departure, we felt very welcome. Everyone working at that hotel deserves praise and makes that place where you want to come back. During check-in, we were treated to welcome cocktails on the terrace with a beautiful view. Thanks to the Diamond member status, we got an upgraded room (junior suite), which was very nice. In the room, a welcome gift was waiting for us - wine and fruits. Even though the room felt like it needed renovation, it was still nice and comfortable. A powerful but quiet air conditioner. Even though we had loungers in the garden, they didn’t have towels. The breakfast was delicious with a good variety of choices. Some mornings it felt like they didn’t have enough personnel to clean tables, while people were lining up for outside tables. The resort has a huge territory with lots of greenery and flowers, there is also a huge spa center, restaurants, bars, swimming pools, shops, and a stage where concerts were held in the evenings, first for children, then for adults. There is live music every evening in the hotel bar. We also saw children's mini clubs where animators worked with children. Shuttles (golf carts) are quick and take you to the beach, which is only 5 minutes away. Sun loungers, umbrellas and towels are provided on the beach. What is especially important is that the sun loungers are not close to each other, so there is no feeling of crowding. You can also order food directly to your sun lounger. The beach is fantastic, and the water is crystal clear. One suggestion for the beach service is to have an air pump for the guests to inflate inflatables. You can also order a transfer to the airport in a comfortable car via the hotel concierge (at the same price as a regular taxi, as it is a flat rate). We would like to thank the manager Manuela and her team, who solved all our questions with high professionalism. We felt an individual approach to all our wishes. We travel a lot, but such hospitality and customer focus as in this hotel is rare these days.

We had a wonderful stay at the Conrad Hotel in Chia Laguna — it truly exceeded our expectations in every way. The hotel still feels brand new, with a modern yet warm design that instantly makes you feel relaxed and welcomed. The moment you step into the lobby, you’re greeted with the most beautiful scent — subtle, fresh, and luxurious — setting the tone for the rest of your stay. The pool area is absolutely lovely: spacious, tranquil, and perfectly maintained, with stunning views of the surrounding landscape. It was the perfect place to unwind and soak up the Sardinian sun. We also had a fantastic dinner at the hotel restaurant. The food was superb — beautifully presented and full of flavour, with attentive service to match. It was a real highlight of our stay. Altogether, the Conrad Chia Laguna offers a serene, high-end experience in a breathtaking location. We can’t wait to return.

We stayed as a family in Italian low season (October) weather still fabulous sea still warm and no crowds. The facilities are amazing starting from open heated pool, a real plus in October when nights are chilly and pools get colder otherwise. Gym and spa facilities were amazing. Food excellent at breakfast, lunch and dinner. We particularly enjoyed the informal lunches by the pool where the chef was outstanding serving really good local food presented in 5 stars type of fashion. And service was very good and attentive too. Breakfast buffet was amazing too, dinner we only tried once and it was good too but we prefer wondering out to other local places in the evenings. We reckon in high season the village resort may be noisy so going mid seasons is recommended if you want a calm and relaxing stay.