Guest User
November 12, 2024
This hotel is a boutique in name only. Besides its excellent location just yards away from one entrance to the amazing Seville cathedral, this hotel failed all criteria for a boutique hotel: no personal service upon arrival, a very slow elevator, an inoperative air conditioning, TV not working, very uncomfortable beds, and noisy to name a few. Our arrival was marred by a very awkward and frustrating check-in process requiring communication of passwords sent to my email prior to arrival. However, this did not work since I did not have an internet connection prior to trying to enter the hotel. Even after positively identifying myself, we had to argue, plea and beg for 25 minutes before being allowed to get in. An extremely inauspicious start to our stay.