Novotel Shanghai Lingang

On the evening of March 7, I took my parents from the city more than 70 kilometers to the hotel. At about 9:30, the front desk checked in two rooms for two days. I went into the room 1019 and I heard the woman upstairs calling me. I didn't pay much attention. After I took a shower and prepared to rest, it was 11:30-12:00 in the morning. The screams became louder and louder. At the same time, the door of the woman opposite was open and she was crying and wanted to fight. I called the front desk staff to the 11th floor to understand the situation. The same guest greeted and came down to communicate with me. He also saw the situation of the opposite door and proposed to move me to 909. I was tossed all night. On the morning of March 8, the lobby manager came to send fruit gifts to greet me. At night, the woman in the upper room of my room 909 kept crying from 8 o'clock to 2.3 in the morning. I called the front desk. The room next to me should also ask the front desk to deal with it. The front desk went up to patrol the room. I could only put earplugs in to sleep. 1. The hotel has poor sound insulation 2. The breakfast buffet food is insufficient and some are gone. It needs to be replenished in time 3. The male waiter in the restaurant has a bad attitude and no expression. When I entered the restaurant on March 8 and gave him the ticket, he was still eating. When I entered the restaurant on March 9 and gave him the ticket, there was no one in front of me. I was about to choose the food, but he saw me and didn't say hello. Ha! Our table hadn't finished eating yet, and the garbage truck was pushed to the side of the table to clear the table.

The room facilities (mattress, bathroom, air conditioning, elevator, etc.) are very good. Whether it is business or private travel accommodation, if you have requirements for hotel equipment, or if you are a little clean, this hotel is a good choice. I want to comment on the service of the hotel front desk, which is worthy of praise. It can be seen that the management, training, and rules of the hotel are in place. In particular, the service of the front desk staff can be seen from the naked eye. Their professionalism and dedication, empathy and enthusiasm from the heart. For example, when I booked a room, I neglected to book a lake-facing room so that I could enjoy the Saturday fireworks show in the room. Unfortunately, the lake-facing rooms were fully booked when I checked in. The hotel front desk was very understanding of my frustration and especially told me that I could also see the location and time of the fireworks show in the hotel lobby on the 7th floor. When I checked out, they also gave me a small gift, apologized for this and welcomed me to come again next time. The weather was not good this time, a little regret. But the feeling of this hotel made me want to come again next time, yes, I think I will come again. Thank you🙏 Facilities: good hardware, new Sanitation: good Environment: there is a construction site nearby, but it does not affect Service: very good

There were a lot of people checking in the day before yesterday. The front desk was very nice. The overall facilities are very new and the breakfast is relatively rich. It is very quiet at night. It is right in front of the Dishui Lake. The scenery is good and the price is high.