Guest User
September 10, 2023
Hygiene: I finished a tiring day's work today, thinking that I could finally go to a small room that only belongs to me to rest. As a result, as soon as I opened the door, I found a huge cockroach twisting its body wantonly on the bedside table. The already uncomfortable mood was made even worse. This is the epitome of hotel hygiene.
Facilities: At this moment, when I wanted to use the phone in the room to report to the front desk, I discovered that the phone was broken. So I can only use my mobile phone to find the hotel front desk number to communicate how to solve the problem.
Service: What surprised me was that the front desk didn't seem to be surprised by the discovery of cockroaches or other things in the room. He said very calmly: Oh, come down and I will change your room. The calmness of the handling was really impressive. People are amazed, and more importantly, the front desk or the hotel do not want to communicate and solve such sanitary accidents with consumers. Maybe changing a room is a mercy given to me by Nine Points.
Environment: Going back to the environment, after entering the room that was changed for me, the first feeling was depressing. The old wallpaper, dusty and water-stained floors and shelves all made me feel that the experience was extremely poor, and the towels It seems to be a product of the last century. It can be said that the hotel is very good at living.
Summary: If consumers want to have a good night’s sleep, be sure to read the reviews! Don’t worry about spending dozens of dollars more to give yourself a nightmare experience!
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