Shangri-La properties in Shanghai

Staying at Shangri-La Shanghai was exactly what a city escape should feel like: luxurious without being fussy, courteous without feeling formal. We were on the 25th floor, and the view of the river was the best part of the day — morning light on the Huangpu, the skyline stretching out, and at night the Pearl Tower glowing just down the road. It’s quiet up there, real tranquility despite being so close to all the tourist attractions. The comfort carried through everywhere: the indoor pool and jacuzzi were perfect for unwinding, the gym had everything we needed, and the grand lobby is lined with high-end stores if you feel like browsing. But the thing we’ll remember most is the afternoons — tea time in the lobby with a live folk music performance drifting through the space. It turns the whole lobby into something calm and beautiful. Courteous staff, comfortable rooms, and a location that puts you right in the heart of Shanghai. We’ll be back.

The room was massive, clean, and incredibly comfortable. The bedding was so good I fell asleep instantly. The service was excellent, and I'll definitely be back! Special shout-out to Shelly, Lucy, and July from the Executive Lounge – they were all wonderful.

Took the baby to a hotel where we could watch planes ✈️ take off and land. The lobby is on the 3rd floor, or you can check in at the Executive Lounge on the 12th floor. We stayed in a room on the 9th floor where we could see the planes, and my baby was so excited! However, the room design was a bit odd. I thought there would be a bathtub, but it was just a shower, and the shower curtain wasn't long enough, so the bathroom floor was completely wet after showering… not very user-friendly. The food was quite good, all served in the Executive Lounge on the 12th floor. The view there was even better than from the room – I just wanted to stay in the lounge forever, haha! Afternoon tea started at 2:30 PM, and the brownies were delicious. A cup of tea and a brownie, watching planes and daydreaming – so chill. Happy hour was at 5:30 PM. If you're not too picky, it could easily pass for dinner. They had fried rice, BBQ meats, vegetables, meat soup, sweet soup, and dim sum. There was also a good selection of drinks, including hawthorn juice which my baby loved. Breakfast the next day was a mix of à la carte and buffet, with a Chinese focus. The wontons were delicious, I'm not sure why they weren't on the menu, they tasted very fresh, probably freshly made. The plain congee wasn't great; it felt like old congee that had been re-boiled with added water. The black tea was also a letdown, with tea dregs sticking to the cup walls, which felt a bit cheap. As for the service, well, it's really hard to rate. Individual service was excellent. For example, the lady at the Executive Lounge remembered my baby's favorite drink, and when we left, the bellboy helped us load our luggage into the trunk at P parking. However, when it came to anything requiring communication, things really fell apart: - For instance, during check-in, I asked for baby slippers and toiletries. The front desk lady said housekeeping would send them right away. But after a long wait, I called again to follow up, and when the service staff finally arrived, there were only toiletries?! I waited a long time again before the baby slippers were finally delivered (sigh). - Another example: dining at Xiangju Jiangnan Zao on the 2nd floor, I asked to charge it to the room. Even though I had paid a substantial deposit, they claimed it wasn't enough. Only after reconfirming a second time did they say they had made a mistake?! It's like, if you're not embarrassed, then everyone else is. - And finally, the package included a 200 RMB dining credit. At check-out, I specifically confirmed with the gentleman on the 12th floor to apply it, and he said no problem, the deposit would be refunded shortly. An hour later, they overcharged me by 200 RMB… (facepalm) So frustrating.

The Shangri-La Qiantan, Shanghai is absolutely the pinnacle of a five-star experience! The room is incredibly spacious, and the layout truly understands how people live. The double toilets and double shower rooms are super thoughtful – no more waiting in line! The oversized bathtub has a mirror that doubles as a TV, making bath time and binge-watching pure bliss ✨. With double vanities and a separate walk-in closet, there's ample storage, making getting ready a breeze. The dedicated office area is quiet and practical, perfect for business travelers. The large bed is soft and comfortable, and the big sofa by the window can double as a bed. The bay window offers spectacular views of Qiantan – you can just lie there and take it all in 🌆. Full of thoughtful details and high-quality amenities, the service is also warm and attentive. It's perfect for both business and leisure. Highly recommended!