LISIMAN Xinsu Yusiye Oxygen Supply Manor (Shangri-La Branch)

It was an amazing stay and exceeded my expectations in every aspect. Firstly, we got a free room upgrade with a better view of mountains and closer to the animals. The room is also really comfortable, they provided us oxygen machine, humidifier, floor heating etc. We still felt a bit cold despite the heating, so the staff even brought a portable heater for us. We arrived at the hotel after the afternoon tea time had ended but we could still order drinks, which were very delicious!! We were also served with fruits and snacks on arrival. The hotel also provided Muslim friendly breakfasts for us! We booked an appointment for the tibeten clothing and photography, which were so beautiful! Especially so with the Napahai Grassland and the animals in the background!! The staff were very friendly and helped us with everything that we needed. The hotel provided Airport/Train Station transfers and the staffs helped carry all ourluggages to the train station. We were also given snacks for us to enjoy during our train ride. It was really thoughtful, and the snacks were delicious! It is truly an amazing and one of a kind stay!! This is by far the best hotel I have stayed in Yunnan 👍

It was great experience & warm hospitality from this hotel. If have 100 stars, I would definitely rate 100 stars! The services from the first, picked us at Dukezong ancient city till the last day they send us to the Xianggelilla Railway Station early in the morning to catch up the first train. We really appreciated! They even packed us some snacks since we cannot have our breakfast at the hotel. This hotel also upgraded us to the very beautiful room with view with no charge since low season. This effort make us truly touched! Hopefully can visit this hotel again next time. I definitely recommended to stay at this hotel if you want tranquility & serenity staycation!

After traveling to countless hotels around the world, I can confidently say this is the best hotel in the world. Ideal for families with young children, this place delivers an unparalleled level of hospitality that is truly second to none. If you’re searching for a stay in Shangri-La, stop looking—just book this now. We are completely blown away by the exceptional service; it’s almost unbelievable how a hotel can provide such outstanding attention to detail. The room is sleek and modern, featuring high-end amenities, and the million-dollar view is something you’ll never forget. The restaurant serves fantastic food, and, most impressively, the staff attends to every request within seconds. What truly sets this place apart, though, is the animal feeding and the chance for your kids to play with the animals. Watching their faces light up as they interact with them is priceless. You don’t even need to plan any activities during the day because this experience alone keeps them entertained and happy. The staff here is another highlight—they are able to communicate in English and are incredibly cheerful, always ready to help with a smile from the moment you enter and leave. The girls, in particular, are so warm and eager to serve, making every interaction feel personal and special. Truly, the level of service here is beyond words. This hotel deserves a solid 1000 stars.

During my recent travels, I had the pleasure of staying at the Shangri-La, and it was truly an impressive experience. From the moment I arrived, the hospitality was impeccable. The staff were warm, attentive, and went above and beyond to ensure every need was met. The room was luxurious, with comfortable furnishings, and breathtaking views. It was spotless, with attention to detail evident in every corner and all pets in home stay and really cute. The bed was incredibly cozy, and the amenities provided were top-notch, from high-quality toiletries to thoughtful extras like a personalized welcome note. The hotel facilities were equally impressive. Free dressing and photographer also well prepare and professional taking care us. Overall, Lisiman Xinsu Yusiye hotel exceeded my expectations. Its blend of luxury, comfort, and exceptional service makes it a perfect choice for travelers seeking an unforgettable stay. I would highly recommend this hotel and look forward to returning.

I’ve just returned to my home country, and I’m already missing my stay at this Shangri-La hotel! Located in the beautiful Napahai Grassland area, the setting is so serene and peaceful. You don’t need to go anywhere—just staying at this hotel feels like a healing vacation in itself. I stayed for just one night, and I didn’t leave the property because I wanted to fully enjoy the experience. The room was absolutely wonderful, surrounded by many cute animals that added such a delightful touch to the stay. The staff went above and beyond to make us feel welcome. They created a group chat to communicate with guests and were incredibly attentive. Anytime we needed something, they were quick to help. For example, we asked for coffee, and they generously provided it free of charge! We also got to enjoy a free customer photoshoot, which was a fun and memorable experience—the photos turned out amazing! To top it off, the staff kindly offered us a complimentary drop-off service to the train station, making our departure so much smoother and stress-free. The room itself was warm, spacious, and cozy—with probably the most comfortable bed and pillows I’ve ever slept in!

Everything from my arrival to Shangri-la, to the point of checking in, arranging transport for my itinerary, checking out, ferrying me to the train station, just one word - Impeccable. Customer service is outstanding, their interiors are beautifully designed, and complements well with the architecture of the building as well as the greater plains of Napa sea. They have a myriad of farm and domesticated animals which are incredibly docile, well tempered, and playful so you can tell they are well treated in here. I was at first skeptical of booking this as it's a little expensive and as a solo traveler, i'm incredibly easygoing. However, the standard of service, the majestic morning scenery, cute companions, complimentary evening desserts and hot milk, made everything worth the penny. I even got a free upgrade of my room because they said my original booking had no views 😂, and I was incredibly grateful for the complimentary upgrade. I'm a heavy eater so the light hearty breakfast wasn't exactly to my liking (but I could use some healthy balance once in a while 🤣) To each of their own. The staffs went out of their way to ensure my stay was as comfortable as possible, in which I commend them for it. I will definitely be coming back to Shangri-la in the near future and will not be considering any other accommodation except for theirs! 多谢你们的慷慨之心，里思漫的员工们！