Lavande Hotel（Shaoguan High-speed Railway Station）

Avoid lightning! Unforgettable horrible disgusting hotel experience! I took my one year and eight month old baby from Guangzhou to Shaoguan for a trip. We arrived at the hotel at around nine o'clock in the evening. We booked the best suite, room number 8888. After checking in, I quickly gave the baby a bath and washed his hair, and made milk for him to drink. The result! After everything was done and I was about to take a bath and rest, I found that the water in the pool was all reddish-brown! It’s not the yellowish color that you usually get when the water quality is poor, but a very deep reddish brown! Because I just used the shower to bathe my baby, it couldn't be seen if there was no water, and then I opened the washbasin to fill with water and saw that it was also orange-red! It was really disgusting, so we called the hotel staff to deal with it. The staff seemed to be used to it and tried to let the water flow for a while to see if it got better. It turned out that the water that flowed out was not only red but also had a lot of black impurities. It was very, very dirty! Not to mention staying in a hotel, I have never seen such dirty water from the faucet since I was a child. I remember when I first arrived at the hotel, my wife saw bugs in the water when she was washing the kettle for the baby. She didn’t think much about it at the time, but now she thinks it’s most likely that it came out of the faucet! Then when we put the baby to bed, we found that the bedding in the room had a musty smell. Later, at our request, the staff moved us to another room. When we got there, we turned on the faucet and the water was flowing, but when the water accumulated, it was yellow. We seriously suspected that the water quality in other rooms of this hotel was the same. We really had no choice but to ask the hotel again to move us to another hotel of their brand (because they no longer had rooms in this store). It was already twelve o'clock in the evening, but the hotel said there was no way. We couldn't let time drag on like this, so we quickly rinsed the baby's whole body with mineral water. We used cold water because we were really worried that she would catch a cold, but it was better than having such dirty water remaining on her body. At this time, the situation occurred again. When we were still helping the baby to wash with mineral water, a guest opened the door of our room and wanted to come in! It turned out that the hotel had booked a room twice (that is, one room was booked for two groups of guests), so we argued with the two groups of guests at the door about whether the room was ours or theirs. Later we thought it was too late and we didn’t want to make things difficult for the hotel and the new guests, so we took the initiative to give up this room and move back to our original room. It took more than an hour to go back and forth here, but what we were most worried about was that the baby would drink the milk in the bottle that was washed with this water at the beginning. My heart was trembling just thinking about it. We usually pay great attention to hygiene because children's gastrointestinal resistance is very weak, so we are very careful about what they eat and use. As a result, the baby started to have diarrhea at around 3 a.m. and it lasted until around 5 a.m., a total of two episodes of diarrhea. #The family barely fell asleep until 5 a.m. After this incident, we were originally planning to go to Danxia Mountain the next day, but we had no choice but to cancel the trip and refund all the booked tickets. We took the baby directly back to Guangzhou to get him cleaned and see a doctor. It was like driving ten hours round trip just to suffer this! When we were about to check out, the hotel staff came over and said that the water was fine, so we washed up and checked out normally. When we were leaving the hotel, we met other guests who were checking out in the parking lot and talked to them. They also said that they found the water in the hotel was yellow, but they didn't have a bathtub so there was no water and they didn't see such dirty water. So, are the other rooms the same if there is water? The result was not over yet. On the way back to Guangzhou, my wife and I started to feel itchy on our hands and faces. I thought it was probably the problem with the water that was said to be fine this morning. We should not have used it for washing! Well, it is a well-known hotel chain brand after all. Is it exaggerated to say that it ranks third among Shaoguan high-end hotels? We booked the best suite in the hotel for 8888, but it ended up giving us such an unforgettable and uncomfortable experience. I really hope everyone will stay away from it, it's too scary! After subsequent communication with the hotel, the hotel was only willing to refund the room rate for that night. Given the huge impact and so many problems that occurred, they would not deal with anything else. During the entire process, the hotel always had an attitude of "it's just like that, there's nothing they can do about it". All the temporary solutions [including changing rooms, taking mineral water for showers, etc.] were all requested by us. When they booked the same room again, we even offered to cooperate with them and give up the new room they changed to us (although the water was also yellow). In return, the hotel evaded its responsibility. My impression of this brand of hotel collapsed. I guess it's just my bad luck.

The service attitude of the front desk receptionist Mai Li is extremely poor. I am most dissatisfied with such service attitude. I would like to complain to the front desk receptionist Mai Li.

It is very close to the high-speed rail station, which can be seen from the room, and it is very convenient to transfer here. However, there is road construction in front of the hotel, and it is a bit difficult to find the direction when driving into the parking lot, and it takes a long detour.

The facilities are quite new, the room is quite large, and there is background music in the room, which is quite novel. It is clean and sanitary overall, and it is quite comfortable to live in. It deserves a good review.

It was a wonderful experience, with good services and support, good breakfast food, and immediate support if I asked for help. My decision to stay in this hotel was a good one... See you next time

Can't clean because you're staying longer?