Guest User
January 18, 2025
Just moments after arrival we realized that there was probably some mistake. With every moment it was getting worse. We were very disappointed. As regards the room, the mattresses were in a deplorable condition. Dirty and smelly. The bathroom looked like no one had cleaned there for a year. Dirt and filth. Toilet paper we also had to buy ourselves. We were given 1 roll for 3 days and there were 3 of us. However the biggest disappointment are the meals and drinks. I have been several times in other hotels and have not yet seen such food. I attach pictures. Meals are mostly rice, potatoes, groats, red and white cabbage. For breakfast lunch and dinner !!! Zero eggs, cheese vegetables, ham, tomagtoes, cuccamber, butter - nothing !! The very way of serving is a misunderstanding, everything was sticky with dirt. For a whole week we were doomed to eat on our own. Which entails an additional cost. As for drinks, what was my surprise that the beer at the bar was charged !!! I have never encountered such a thing in my life. For us it was not all inclusive !!! Swimming pool is a very dangerous place. Please look at these holes, you could hurt yourself there !!! We were also surprised at the very end. Check-out is at 11 a.m. We left the room and immediately they took away our all-inclusive bracelets. We waited for a taxi for 3 hours and the gentleman from the reception instructed the barman not to give us any more drinks or food. We felt terrible. This is not a 4 star hotel. We were cheated. The staff does not speak English at all. It was impossible to even complain because no one understood us. We were hungry and horrified by the filth and very unkind staff. I talked to many people who were also in shock and decided to change hotels. We, unfortunately, could not afford it. It was a vacation from hell. Do not recommned at all !!!!