Rixos Sharm El Sheikh Adults Only 18+

Restaurants are very taste and too much alternatives from all kitchens

The property is lovely and with the exception of the front desk staff everyone is professional, helpful and polite. Unfortunately where people should be this way they are not -- the front reception Manager does not know how to manage customer complaints, he does not listen or seem to understand how to assist a customer in rectifying issues. The first thing that should be done is to apologize, then aak me what I want, or what I feel would make it better, etc. Don't brush off the customer, make excuses, blow them off and help another customer. Also the way to schedule dinner is also not effective. Beware if you are on a 5 day or less stay be prepared to NOT eat in the restaurant of choice - you can not pre book, like you can with most all inclusives. You may not book until you check in with a room assignment.... good luck.

Hotel is large! Staff are polite and helpful, hotel is immaculate. The dining is not great. We ate in the fish, which was best by far for both dinner & lunch. We also ate at Mangle, Gusto the buffet & the Brazilian. The service at these four restaurants was awful. The food at the palm in the evening was cold, but well presented. Mangle (BBQ) the staff didn’t explain the process so sat there for a while… Gusto, food was ok but plates not cleared after each course and the Brazilian food was ok, staff weren’t that attentive. Premium brand drinks, but cocktails a bit hit and miss. Pool service again was hit and miss. Towels by the pool were better than the towels in the room, which could do with replacing. First time I’ve been AI for a while, & I now remember why I haven’t done it! Sorry to say not the best holiday. Also being so close to the airport you do have a few planes fly over, not constantly about 1/2 dozen each day.