Ivy Cyrene Island Aqua Park Resort

The rooms are commended for their comfort, space, and sea views. Guests appreciate the cleanliness, friendly staff, and helpful service. Some enjoy large balconies and fresh pool towels.

We were placed in old, smelly rooms with no balcony – absolutely nothing like the photos or the offer we paid for. The room reeked of cigarette smoke, and there was even an ashtray provided – clearly encouraging smoking inside. This is completely absurd in a hotel, and yes, it bothered me deeply even though I’m a smoker. The smell was unbearable and made the stay even more unpleasant. The reception staff were extremely rude and unhelpful. There is obvious and disgraceful discrimination based on nationality. The safe didn’t work, the air conditioning barely functioned, and the water pressure in the bathroom was so weak it made showering difficult. The food was repetitive and low quality – the same tasteless salad every single day, with no variety or care. As for the drinks – absolutely appalling. The alcohol was undrinkable, of the lowest possible quality. At breakfast, the only coffee available was instant Nescafé – they have clearly never heard of a basic filter coffee, which is a standard everywhere. The juices were so watered down that they had color, but tasted just like plain water. It felt like everything was designed to cut corners, regardless of how it affected the guests' experience. To make things worse, we had a reservation for the so-called "Italian restaurant", which turned out to be yet another buffet. Not a single waiter came to take a drink order. When I politely asked the bartender for ice, he literally laughed and said, “We don’t offer ice in our restaurants.” When I asked if he was serious, he simply replied, “Yes.” That level of arrogance and lack of customer care is simply shocking. ✅ This is a hotel for people with no taste and no standards. If you value quality, comfort, and basic respect – stay far away.