Eden Rock Hotel Namaa Bay

The bedding was dirty. The inside of the bedding was yellow and old and looked like it had sweat and bodily fluids from different people. When speaking to staff about this they bought another yellow old pillow and I showed them how dirty it was. They said to me it’s okay and I said no this isn’t okay I need clean sheets and insides of bedding too. He proceeded to further try tell me it was clean which overwhelmed me and I burst into tears as I had a six hr flight and reached the hotel around 1am and this didn’t get sorted until 2:30 ish. The WiFi was really bad and I could not contact my loved ones so felt uncomfy for the first few days until I installed my own sim.

Ok, this is a hard hotel to rate, & here's why... The first 2 days were full of issues. My 1st room wasn't ready, so I got moved to another room. This room was terrible! It was in the older part of the hotel as the room needed an actual key to open the door. Firstly the toilet wouldn't flush, when that was fixed the toilet leaked & flooded the floor. That was fixed but then when you flushed the toilet it leaked again. Also the bed sheet had what looked like a blood stain on it & the mini fridge didn't work. The following day I was moved to another room, this time in the main building. On first inspection it looked ok, but the mini fridge didn't work and the patio doors were not fitted well which resulted in quite a bit of noise from outside. I complained about the fridge and it was replaced, although the fridge had electrical tape holding the wires together! In addition to all the issues, there is no free access to the beach. It didn't mention that in the hotel details on *******!. If I had known this, I wouldn't have booked the hotel. But, after all this, once everything was fixed, I actually had an ok stay. The hotel itself looks ok. The pool area is nice, as is the reception area and main building. The view of the bay is partially blocked by the back of the Marina Sharm Hotel, so I really wouldn't say it's a great view of the bay, but it's quite good. In general the hotel is ok, but the appliances, fixtures & fittings are poorly maintained.

I don't know we're I am after reading other people's experiences but I'm definitely not in the same place. On a glance room looked spotless but on closer inspection it was absolutely rotten, the shower is brutally cold, with scurvy on tiles and all around joins, curtains needed gud clean in fact binned n new 1ss bought they r full ov fag burns, stained, the food well definitely not 4 our taste, being all inclusive we thought we wud save a penny or 2, not on this occasion, alls tha they offer drink wise is vodka, rum and gin, av 2 pay 4 bottles of lager at 300 Egyptian each, only gud thing about this place is the stunning views and location. The sea was warmer than the pool and the worst part was the 139 steps down 2 go beach, shop and bars then 139 steps back up 2 hotel which is not easy wen u av ad a drink. We went 2 hurgharda last yr so we wnt other side this yr n as stunning as Egypt was I definitely won't be going again.

The staff are really friendly and warm, they took care of our needs, nice and clean rooms and we were left little swans made from the towels when they did room service. The bellboys helped us with our bags during check in and check out. Although on cliff tops they have steps down to Naama Bay Area, short 10min walk, although the steps are a bit much, our legs were toned after the holiday! They have a beach you get free entry to with cards you get from reception, a short walk to the front and it’s a lovely friendly beach with amazing staff. Would be a five star but only let down was food, not much range (they only offer 5 trays of hot food) most meals being a pasta dish, rice and one type of protein, we ended up eating out most days despite having all inclusive. Also they don’t have proper mosquito nets on the balcony doors so they slip in, stock up on mosquito spray! Overall really lovely experience!