Guest User
April 5, 2024
It’s been a long time since I’ve stayed in a hotel with such a bad experience. When I placed the order, I made a note that I wanted a quieter room. When I checked in, I felt that the front desk didn’t even read my note and randomly arranged a room for me. I immediately checked in. I informed the front desk that I needed a quieter room. I asked her if it was quiet, and she told me that it might be quiet. I went up to the 10th floor and was next to the street. After dinner in the evening, my husband returned to the hotel before me and found that The hotel didn't have air conditioning at all. It was too hot. It only had ventilation function and it was too noisy. I called the front desk and they said the air conditioner wouldn't work for the past two days. My husband asked the front desk what he should do because he was very hot. The front desk said I don’t want to find a way to solve it, and I told her that there is nothing she can do. The hotel we booked is not an express hotel. Is this the level of service at the front desk? And there is no air conditioning, shouldn’t you remind us when we check in? When we booked the hotel, Ctrip also had air conditioning. They moved us to the 16th floor later. Several aunties came up and were very nice. They helped us all the way to moving things. The attitude at the front desk was not as good as that of other aunties. When I came back, I found it was too hot. , couldn't stand it anymore, so I asked my husband to call the front desk and ask for a fan, but the front desk said they didn't have any, and that was it. Then I called the front desk, and the front desk said they could borrow one, so that meant it was available. I watched someone place the dishes, and when I got off the car at 7 a.m., I kept honking the horn, which made us quarrel. I was really paying for a crime. If you accept it, you might as well stay in Hanting.
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