Anonymous User
January 24, 2025
It's not a hotel at all, just a small inn near the port. There is no hotel lobby, a hidden street-level elevator leads directly to the second floor of the hotel. The hotel's corridor is right outside the elevator and is very narrow. The room was just renovated in 2024. It is very small, but the bathroom is large and the Xiaodu smart phone works well. But, I have to say it three times: no service, no service, no service. No one cleans the room every day, the trash is not replaced, and the water is not replenished. If you stay there for a long time, you can think about the hygiene conditions yourself!
All rooms with windows should face the windows of residential buildings. Open the curtains and a hundred eyes can see you. Experience it for yourself! I didn’t dare open the curtains during the day, the room felt very depressing!
The most bizarre thing is that there is no service and no restaurant. They call themselves a hotel! The most bizarre thing is that the premise staff and the cleaning lady are the same person!
When you check in, he just glances at you as if asking why you came to Shenzhen. Yes, I’m sending you money. Aren’t you happy?
During the day of transit in Hong Kong, the child walked 30,000 steps. He did not have dinner when he returned to the hotel late, so he just ate some mangoes and oranges in the room. I have a weak body and my stomach is sensitive to raw and cold food. I don’t know if I contracted some virus in Hong Kong during the day. At night, the child suddenly sat up and said, "Mom, I don't feel well." Before I could ask him what was wrong, he vomited. The vomit was all over the bed, so I quickly changed the child's clothes and asked the front desk to get an upgraded room! After comforting the child to sleep, I registered for him online. But the appointment was not made.
The next day, we did not leave the house. The child was not feeling well, refused to eat, had a low-grade fever, and did not get enough rest the night before. So I caught up on some sleep in my room. The aunt at the front desk knocked on the door three times in one afternoon. She knocked with her hands, kept ringing the doorbell, and shouted my name (full name, she didn't even have the basic courtesy to address customers. Did you call me by my name? Who do you think you are?). This seriously affected my child's rest during his recovery! complaint! ! ! !
What's even more bizarre is that before checking out of the old room in the morning, I used a broom to sweep the floor of the room (note that I was proactively doing the waiter's job), and also used paper towels to clean up all the dirt that the child vomited on the bed at night, leaving only yellow marks, which of course there was a smell. The auntie didn't see me, so she knocked on my door regardless of the fact that her child was sleeping. She called me out while knocking, and said that something was missing in the room. I was confused. She went on to talk about what happened on the bed, and then covered her nose with her hands, looking painful. I'm not exaggerating. It was like she saw a dead body instead of vomit. Haha.
I explained to her apologetically what happened at night. The hotel representative did not show any concern or care for me and my child. She continued to be aggressive and asked with disgust, "What did you vomit?" *****, do I need to report to you, the cleaner, what was in the vomit? Who is the consumer? In order to maintain the last bit of decency for each other, I told him politely that they should be the mangoes and oranges for the children to eat when they come back in the evening, but I have already cleaned them for you. Guess what the waiter said? People come to retort: You call that cleaning! I got angry on the spot and said, "What can I do? I even washed the sheets for you." I slammed the door shut.
It's really bad. I paid for two rooms in 24 hours, and you still have the nerve to come to me and blame me. There is absolutely no sense of service, just like ***!
The life of the child was at stake. We did not go out that morning when the fire alarm suddenly sounded in the corridor. The sound was so loud and scary. The alarm then informed the residents that there was a fire and they were to prepare to evacuate. We didn't have time to change clothes. We picked up our phones and grabbed our children to open the door to see what was going on and prepare to escape. However, the cleaner looked at us calmly and said that this was a fire drill. ****, no advance notice? The fire drill is no different from the real thing, is it okay to play it like this? Well, Shenzhen, the enterprises really are not coming back.
Original TextTranslation provided by Google