Anonymous User
October 17, 2022
Overall, the hotel's value for money is good, and the services and facilities are quite satisfactory. The only flaw is that although it is not directly caused by the hotel, it also feels related to the overall impression of the hotel;
The hotel is in a commercial building. When I entered the foyer on the first floor before checking in, there was an older security guard who was extremely rude and even rude. Although I contacted the hotel's front desk later, the front desk told me that he was dispatched by the building's property management. The security guard is not a hotel security guard. They also know that this person has behaved badly more than once or twice. The front desk also politely told me to contact the property management to report the situation. However, the next day when I went downstairs, I still saw the security guard and found that he was with other people. There was another conflict among people entering the building. Although the entire hotel has a relatively good evaluation in terms of room facilities and services, I still hope that the relevant managers of the hotel will report the situation to the property management in order to improve the overall service quality and truly get the results. Improvement, otherwise even if this problem is not caused by the hotel itself, it will probably affect the reputation and future occupancy rate. At least next time, I may not want to choose to stay here just because of the bad impression this security guard gave me.
Original TextTranslation provided by Google