As a Ctrip customer, this is the first time I have encountered this. It is the first time I have given a negative review for hundreds of bookings. No one informed me that the room type I checked in was inconsistent, but I told the customer service that they told us and we didn’t know! I can understand if there are hairs, but I can't accept stains on the bedding, why can't you just say that? There are 3 staff members on duty and no one guides the parking...
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