Club Med Tomamu Hokkaido

The second time I stayed here, I took my kids skiing and it was still comfortable and worry-free. However, I felt that the room cleaners did not have a strong sense of hygiene this time. They did not change towels for several consecutive nights, and even put the bath towels we used on the shower curtain hanger! It was really a bit disgusting... I hope the hotel can strengthen its management in this regard... The environment is very good! Powder snow paradise! The scenery is amazing! GO is also great. We did not follow the group class, but hired a one-on-one ski coach. Both of them were great. I met coach Lily when I came in February, and I met her again this time. The children were super happy! Great progress! I can already ski the black trail~ I will come again next year! I also want to emphasize the hotel meals, which are really superb. In addition, the sea urchins I ordered are unparalleled in value for money!

After staying for two days, the child did not leave the room and kept lying on the bed and vomiting. The child had a fever on the first night when he arrived at the hotel. After a series of bug events, he was completely fascinated by Hokkaido Hoshino CLUB MED (more than 10,000 yuan a night) If you don’t have a sense of service, don’t be a parent-child hotel. The child had a fever and vomited on the first night. I asked the hotel if they could send some porridge and noodles to the room. The hotel directly refused and said that there was no meal delivery service. Okay, the child couldn’t leave the room for meals due to physical reasons, so I went to the restaurant to pack it up and brought it back. The restaurant is very far from the room, about ten minutes walk. At night, I asked the hotel to borrow a thermometer, but I had to go to the front desk downstairs to get it myself, and it was a long walk. Any hotel I have stayed in will deliver it to my door, except this one. On the second night, the child was still having a fever, and negotiated with the hotel about delaying check-out the next day. At first, they said that the guests behind our room came earlier, and they could only delay us by half an hour to 10:30 at most! Yes, the check-out time of this 10,000 yuan a night hotel is 10 o'clock, and the check-in time is 3 o'clock. I asked him if there were any other suitable places for the child to rest, but he still gave me the public space of their hotel, without considering whether it would infect other guests (no wonder the flu was so serious). Later, I thought that we had booked three rooms, so I went to ask if other rooms could be delayed for a longer time for a fee, because the child had a fever and needed a place to rest. The scheduled car did not arrive until 14:00, and the child with a fever was not good for other customers in their public space. As a result, this time the reply was very blunt, saying that the rooms were very full tomorrow and no room could be delayed. Really speechless! The previous statement that our room was not available if the customer came early, and the latter statement that every room was not available, were all excuses. The underlying thinking was not to consider the customer, because it would bring more trouble to their work step by step. This hotel is also very sloppy in its own work. The time for the shuttle bus said that there were three more buses from Aisi Ice City back to the hotel after 10 o'clock in the evening. As a result, our friend waited there for half an hour and could not wait. After asking the staff, we found out that the last bus was after 9 o'clock, and there were no more buses after 10 o'clock. The reservation time for adult courses, the time for ski equipment rental, and the small club are all messed up. There is always a discrepancy between what is written on the single page and the actual situation! To sum up: the hotel has poor service awareness, and children often get sick. It is recommended not to bring children there

The room was great with a great view. The hotel was all-inclusive and the food was great. There were a lot of parent-child activities and the kids had a lot of fun. Another exclamation point, the powder snow was amazing.

The hotel is very clean and the buffet breakfast, lunch and dinner are all great. The waiter was very unfriendly when checking out.

When we arrived at the JR station, there was a blue bus staff who would pick us up there. It took us only a few minutes to get to the hotel. We would be served drinks and hot towels while we were waiting. We hadn't checked in yet and it was time for dinner. The staff asked us to go eat first. There were many varieties. After we were full, we went to the front desk. The staff patiently explained various activities and then sent us to the room. I have to complain about this. I found that you must say no to the room number starting with 3. It's better to change it to 2. The room starting with 3 is too far away. The room we were given is really in a corner, just the farthest tail room! The front desk also said that our suite is all over there, but I don't believe it. It's absolutely treated differently. This is a bit unpleasant. The room at the back is still very large. I don't want to bother, so let's just leave it like this. Every day, the baby can be sent to the mini camp, and the adults can participate in adult cycling and archery, etc. Anyway, it's very happy. Don't worry about eating. You can have 5 meals without afternoon tea, so you will never be hungry. There are various activities in the theater every afternoon and evening, which are dazzling and full of praise. You can also go fishing in the stream at your own expense, see brown bears, etc. Except for the location of the room, everything else is great. My child said he would go there again next year.

When I arrived at Tomamu JR Station, a staff member held a sign to pick me up. I took a shuttle bus for a few minutes to the hotel. The staff helped me deliver my luggage to the door of the room. They provided Chinese services. As long as I gave him my passport, all other formalities would be completed and he would carefully introduce the hotel. Breakfast, afternoon tea, supper, free drinks, snacks and fruits were available on the third floor of the main building. The room was large, with dry and wet separation. There were many activities that needed to be booked in advance. You could take the hotel's shuttle bus to go anywhere in the resort