Tshwane Hotels with Airport Shuttle

"The hotel is in the best location od Pretoria, connected with many restaurants, shops. It is new, beautiful and in the new area of Pretoria. The personal is all so friendly and helpful. Our room is very big, nice and comfortable."

"Breakfast is western style, fruit, bread, bacon, sausage, etc. The service staff is very friendly. The hotel is a square with casinos and restaurants. It is very convenient. There is a high school in the back. The big lawn in the picture is their football field. Two points to note. One is to change the local currency. South Africa requires tips for eating and taxiing. The other is not to go out casually. The local unemployment rate is high and the crime rate is also high."

"Very safe hotel, good location and free car parking. Don’t get out of the hotel at night you have everything inside the hotel."

"Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special."

"The hotel is small overall, with complete functional facilities, but the rooms are a bit small."

"The best manor hotel in Pretoria, located on a small hill, surrounded by many embassies, quiet and safe. The design of the hotel is very distinctive, the room is large, the three meals are very high, the waiter's service attitude is also very good, five-star praise."

"Nice hotel good services good breakfast"

"The environment is very good, suitable for traveling and romantic lovers. If you don’t mind less choice in dining, it’s perfect..."