Guest User
March 10, 2025
Hygiene: The hygiene is OK, average, not too clean, but not too bad either. It's just that there is a lake next to it, and there are a lot of small flying insects and mosquitoes in the hotel lobby and rooms. We were assigned a room on the first floor. The decoration was more than 10 years old. There was only a bathtub. You had to jump into the bathtub to take a bath. The room was quite humid.
Facilities: The facilities are indeed very complete, including a swimming pool, gym, basketball court, golf course and billiard room, but all of them are charged, except for the gym. We wanted to play in the billiard room and they said we could pay to play, but the hotel said it was not open. When asked why, he didn't explain and there was no reason, which was speechless. It looked like everything was free on Ctrip, there was no mention of any fees (we booked this hotel because it had a billiard room). Also, after booking, we were not allowed to refund, and we could refund it, but they didn’t give us a penny. We stayed there for 7 days in tears.
Environment: The environment is OK, to be honest. There is a public swimming pool, Komodo lizards in the lake, and the air is good in the morning. However, there is nothing within 5 kilometers, not even a convenience store. We lived there for 7 days, and we had to take a taxi every time to eat out. Moreover, it is very difficult to get a taxi here. It takes at least 20 minutes to get one. It is best to have your own car when you live here.
Service: Most of the hotels we stayed in in Thailand that cost 300 RMB could speak a few words of Chinese. However, the waiters at this resort could not speak any Chinese at all. There were quite a few Chinese people staying there, so I don’t understand why there couldn’t be one or two people who could speak Chinese. However, they could speak English. When asked, they know nothing and it's hard to communicate with them.
Summarize. I don't know if there was something wrong with Ctrip or the local hotel. We stayed there mainly because there was a billiard room where we could play billiards. But after paying for a long time, they wouldn't let us play and didn't even explain to us why it was closed.
It was a terrible living experience. Fellow countrymen traveling to Thailand should keep their eyes open.
Original TextTranslation provided by Google