Fairfield Inn & Suites Silao Guanajuato Airport

We booked with Bonvoy points due to a 5:45 am flight. Arrived in the afternoon and was surprised at how nice the lobby was - it even had a bar! Fanciest Fairfield inn that I’ve been in. Checkin was a breeze, even with a cat. We had to pay a $500 peso fee ($25 USD) and it was quick. They even offered a comp airport shuttle at 3am. The room (509) was clean, and we even had a balcony. Here’s where it gets weird. The “balcony” was a concrete area with 7-foot high walls. On the other side of the wall was some sort of food court atrium. It was a Friday afternoon/evening so we heard constant music and occasional happy hour screams, laughter and cheer. Normally I wouldn’t care, but we planned this hotel stay so we could go to bed super early because we had to wake up at 2am. The music didn’t stop until 9:30 pm. Also, the key only worked for the 5th floor, but the ice maker was on the 6th floor. So I had to enlist the help of two housekeepers to get me to the 6th floor. I would only stay there again if I could be guaranteed a hotel room on the even side of the hotel. The rooms facing the interior atrium are not appropriate for those needing a peaceful night’s sleep. This hotel stay was a GITSIP - Great in Theory, Sucks in Practice.

Just to my previous review and reply by Director General Sierra, I will NOT ever be returning to that are in the world in my lifetime, a solidified guarantee like no other. You knew we had an early flight and you chose to show up at 8:20am. It is also inconceivable to me that no person on the property at the time has access to that office of yours. That's just inane planning and management. You know my address, and you have my Kindle. At this point, send it at your cost or enjoy reading on my wife's Kindle. The ball is in your court Erika...