Casa Lavanda Boutique Hotel

I have never seen such a bad service such a rude food and beverage manager and such inadequete hotel manger. Being a great chef and experiencing fabalous dinner does not mean anything alone. You need to be a team. Never ever come to your property again.

It is definitely a 10/10, I could not think of anything they could improve on. We were looking for a staycation that was close to istanbul, and luckily found Casa Lavanda, which turned out to be one of the best stays I've ever had and definitely the best close to Istanbul. From the pool to the rooms to the restaurant, the amazing gardens and fresh ingredients, casa lavanda is a MUST visit.

Where do I start with my experience at this place? Let me tell you why I wasn't impressed. The team was friendly, the room was clean, and the food was decent, with an attempt at making it fancy. But there's a catch if you're a vegetarian – not much to choose from. And remember, you'll be eating here for all your meals because there aren't any restaurants nearby. Now, for the not-so-great parts. The room was really really hot, and the AC wasn't working!!!! When we tried to eat lunch on the terrace, it was too hot out there. Inside, there was just one fan, and it seemed everyone wanted it. But wait, there's more! They were not able to repair the AC in our rooms, and, when we asked to change rooms, they took their sweet time. Suddenly, their solution came at 10h00 pm!!! after we finished our dinner, they found available rooms! Sadly, those rooms were on higher floors, not great if among the group you have elderly not good with stairs. That night was a nightmare – so hot, it was hard to sleep. It made it tough to enjoy the view or the garden or get the value for our money. The ending wasn't any better. We decided to cut short our stay, and when we checked out, they refused to give us a refund for the second night. Why? They said we stopped them from renting out those rooms, but they offered us other available rooms later that night! We were really disappointed. Their focus wasn't on keeping customers happy, and they have a lot to learn about customer service.

Kahvaltı deneyimledik. Ancak Telefonda verilen fiyat ile ödemesini yaptığımızdaki rakam farklı olduğunu için sonra telefonda görüşmek istedim. Aradığımda birisi 550 lira, bit başka kişi 620 TL, bugün 716 TL demesi başka birisi 745 TL dedi. Anlamadım gitti. Telefonda görüştüğüm kişiler “ilgiliye bilgi vereceğim size geri dönecek” , “fiyatları kontrol edip size bilgi vereyim” “fiyatları kontrol edip döneyim” denildi. 3 kez!!!! İlgisizlik ve tutarsızlık problemleri var