Heritage Collection on Arab - Mobile App Check-In

Lovely hotel in the Arab district. The majority of the hotel services/experiences operates via your mobile phone. I have never experienced this before but I liked it! There is a member of staff during the day to help if you’re not the best well technology. Speaking of the staff they were always available to help, 24/7 via WhatsApp or in person. The hotel has everything I could think of. They even offered free laundry and drying services with free washing detergent. Thanks for a lovely staff!

Its nice experiences to stay in the middle of tourist area. Easy to access masjid dultan n halal food around the hotel.

Our stay was great! The location was incredibly convenient, with the Sultan Mosque, numerous restaurants, and souvenir shops just a short walk away. The Bugis subway station is also nearby ~10 min walk, making it easy to explore the city. We booked a loft with a balcony, which was enough space for two people. The room was clean, well-maintained, and the AC was a lifesaver given Singapore's hot climate. While we didn't use the balcony as much as we'd hoped due to the heat, it was a nice touch. The staff was outstanding! Shannen, Andrew, and Jarwin deserve special recognition for their helpfulness, professionalism and friendly demeanor. Communication with the hotel was excellent. All interactions happened through WhatsApp, with clear instructions provided before check-in. Any questions we had were answered promptly. The free laundry service was a pleasant bonus, and being able to leave our luggage until 6 PM on our departure day was incredibly convenient.

I recently had the pleasure of staying at this hotel in Singapore, and I couldn't be more satisfied with my experience. Location: The hotel is perfectly situated, just a short walk from the Bugis MRT station, making it incredibly convenient for public transportation. There are plenty of excellent shopping options nearby, as well as a variety of halal food and charming cafes. Plus, being close to a mosque is a great bonus for those who need it. The hotel is also right across from Haji Lane, a famous spot for strolling and shopping, which adds to the overall appeal of the location. Room: While the room is on the smaller side, it was impeccably clean and had no unpleasant odors, which is a huge plus for me. Despite the size, it was quite comfortable and well-suited for my needs. However, I would recommend it more for solo travelers or couples, as it might be a bit cramped for families. Customer Service: The customer service was outstanding! I encountered a minor issue with my digital key not working, but the staff attended to it promptly. A special shout-out to the team members—Mae, Diivina, Shannen, and Ryan—who ensured that everything was resolved quickly. I was also impressed by their proactive approach; they even reached out via WhatsApp to check if everything was okay and provided information swiftly. Overall, I had a fantastic stay and would highly recommend this hotel to anyone visiting Singapore. Thank you for the wonderful experience, and keep up the great work!

This is a nice hotel located on Arab street. I stayed here two nights, and everything was comfortable. The room is clean although it’s small I had everything I needed. Sometimes I had problems with the internet which staff couldn’t help with but they really wanted to help. Staff is extremely polite and helpful. Thank you Divina, Mae, Shannen, Ryan. If I visit Singapore once more I will definitely choose this place.

Hi! I recently had the pleasure of staying at Heritage Collection on City Hall, and I must say, it was an exceptional experience. The hotel's historical charm combined with modern amenities created a truly unique and comfortable atmosphere. I want to give a special shoutout to Divina, Shannen, Mae, and Ryan for their outstanding service. Their friendliness, helpfulness, and attention to detail made my stay even more enjoyable. They were always willing to assist with any request, and their positive attitude was contagious. I highly recommend this hotel to anyone visiting the area. The location is perfect, the staff is exceptional, and the overall experience is top-notch.