The Snooze Hotel @Marine Parade

Conveniently located with easy transportation options and praised for exceptionally clean rooms. However, guests noted discomfort due to small rooms, uncomfortable beds, and air conditioning issues.

No slippers. Only shampoo. Don have body wash. Very basic room. But is clean. The phone is spoil. Cannot dial to the front desk. But not a bit problem to me. I see the online photos. Very nice. So a bit disappointed.

I had purchased a hotel room upon landing in Singapore at 12:30am. The platform and the hotel's respective website didn't allow me to book a hotel from the 13-14 (only 14-15 available) on the booking engine (likely due to being after midnight), and I arrived to the hotel and the receptionist told me she couldn't allow me to check-in despite already paying for a hotel. I had a flight I had to leave for 7am, and at this point, it was 2:30am or so. The receptionist told me, she could call Trip.com on my behalf to "see" if she could authorize a refund or modification but only AFTER I purchased another full night at a much higher rate without guaranteeing I wouldn't be paying 2 nights for a 4 hour rest at best. It was horrendous hospitality and customer service, and to be honest, poor business as I travel a great deal to Singapore and was looking for a nearby airport option to frequent 3-4x monthly, and this business will never get another penny from me. Don't stay here- hospitality was far from kind, understanding or welcoming and quite rude.