Shangri-La properties in Singapore

The front desk staff had an abysmal attitude; I didn't feel like I was being served at all. There was absolutely no useful information provided – nothing about the hotel's shuttle service, the fact that the kids' club costs extra, or details about adding breakfast. The service was utterly terrible. Having stayed at so many five-star hotels, I've noticed that only the Chinese front desk staff provide the worst service, while those who speak English are far superior. The Splash water play area was good, but the Buds indoor playground charges a fee. The bakery on the first floor offers inexpensive bread that's huge and affordable. However, the Louge restaurant's prices are outrageously expensive, probably double what you'd pay outside. A bak kut teh, which normally costs around 20 SGD elsewhere, is 40 SGD here – you'd be better off adding breakfast to your stay. The location is also quite remote. Given this level of service, I won't be returning. The hotel itself is beautiful, though.

Although the room decor is a bit dated, it still maintains the quality of a traditional, established hotel. Overall, it's quite clean and tidy, and the landscaping within the resort is also good. It would be even better if the breakfast selection were more diverse! I'd suggest making the shuttle bus routes within the resort clearer, as it's a bit confusing right now.

We are with kids and back for summer holidays and stayed 23 nights. It’s a lovely big 1 br apartment with old school charm, but you’re guaranteed privacy as it’s not over populated, and yet you get access to Shangri-La hotel’s facilities! Location is good that it’s a short walk to orchard road though the pavement up and down the slope on orange grove isn’t the best for walking. The staff and service is the best here compared to even other 5 star hotels as they look after more familiar longer staying guests. Definitely would come back!