Guest User
April 22, 2024
Very, very NEGATIVE experience. We return to the hotel in the evening and we can't get into the room: the lock is blocked. The staff has already left, we try to call the emergency number they gave us, no answer; we insist for more than an hour, but nothing to do. We had to make do for the night, with our luggage locked in the room... The next morning we returned to the hotel asking to speak to a manager of the facility, but nothing could be done, he left the front desk with the task of reimbursing us for the night ( and I would have liked to see!..) and they dismissed us with a "sorry". And if a water pipe broke, there was an electrical blackout, would they leave the hotel, and its guests, to their fate until the next day?
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