Alan W
September 19, 2024
Stayed in one of the village homes, 2 bed 2 bath. As everyone else says, location is great, easy walk to downtown and very quiet. The home we were in was good size but the shower cabinet in the second bathroom is tiny. I know these privately owned condos but if the owners are renting them out as part of Birchwood lodge, there should be some standard expectations. The door on that bathroom also didn’t lock. Given they have a washer and dryer in those units, they should also provide laundry tabs and dryer sheets. Not sure what the situation is with housekeeping as I thought at check-in it said it was daily up until 3pm and if anything was needed after that, to call front desk. They did come in on the first day we were there, didn’t show up the next day and then I was called the next two days to see if I wanted them to come in. When they did show up, it was 3 people and they spent probably less than 10 minutes in the unit. Only went into both bedrooms and bathrooms, did nothing in the kitchen, didn’t brush or vacuum any floor space. Tennis court is in serious need of repair. Huge cracks on the surface which causes an issue. I know that would be an expense and the use of the court generate any income, but if you have it, maintain it.