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I really got screwed with this booking. My flight was canceled, and I was a bit desperate for a place to stay overnight. ”Bianca's Hotel” was quite a bit cheaper than the places closer to the airport. So I booked it and took a taxi there. But the taxi driver couldn't find the place. We were in a residential neighborhood, not anywhere that you might expect to find a hotel. So I called the property, and the guy told me to get out at #1 Torridge Road and walk to #19, which seemed really weird. I asked him if there was a sign, and he said no. I mean, what kind of a hotel requires that you walk down a dark residential street looking for a place with no sign? When I said that I wasn't comfortable doing that, he suggested that I just cancel, and mentioned that he could get 500 GPB for the room (I had paid ~200). I was pretty sketched out at this point, so I just cancelled and went back to the airport. Later on, I tried to get a refund, and he refused. He also blocked my calls and marked me as a no-show. So now I'm out the 200 GBP for this ”hotel” plus the 60 GBP for the taxi there and back. And after all of that, I ended up just staying overnight at the airport. This place seems really scammy.

This hotel has such friendly informative and attentive staff which are all a credit to their Employers . JULIAN went extra mile to share his obvious love for his role and his knowledge of local wildlife should be put to better use. The location is surrounded by beautiful animals such as deer and birds such as kites herons parquetts and chiff chaff.Its a shame the hotel do not promote his ideal location and wealth of wildlife such as walking trails and knowledge boards because they really are missing a trick especially for family's with young children. I am sure local RSVP Could help them with this along with walking clubs etc. Just a mention to restaurant staff at night food great well balanced and priced really well. Overall a fantastic stay.

Great little find this place! In an ideal spot, easy to find. Surrounded by loads of local shops plus the usual Aldi,Poundland,B&M Iceland’s etc. the hotel itself was very clean and comfortable. The breakfast was spot on! A selection of cereal toast and fruit with all the condiments followed by a full English which was lovely! The host was very friendly and very helpful. Also free parking. We go on holiday twice yearly and if flying from Heathrow will definitely look this place up first

There is plenty of space in the living room and rooms. The whole environment is very clean. The bathtub is very big and my daughter loves it very much. Will definitely come back in the future.

We had a 24 hour layover in London and instead of picking a boring hotel near the airport, we found this place. If you like history, something different, but still want a very comfortable stay- hands down pick here! The staff here are phenomenal- everyone was SO nice! It was such a cozy place to eat, drink and sleep for the night. I can't say enough good things about all of the staff we met (and the ones we didn't, only spoke by email) but they are all so nice!!!! :) They helped us out any chance they had, which is so appreciated. My family had a wonderful and restful layover before going back over the pond- it's a nice place to stay, that is for sure.

What a shocking experience! We had a late flight in from Heathrow and so this room was booked on our behalf. The room itself seems passable on arrival but then the drama unfolded. The room was hot yet if one opened a window the noise emanating from outside was unbearable. Throughout the night an electric noise (washing machine?) emanated through the room continuously. The smell was overpowering - the fridge provided had not been opened or plugged in for ages. Of the 4 plugpoints in the room one had been boarded up, the second had a television and kettle plugged in, the third was loose in the wall and the switch didn't work rendering one in working order. The bathroom was tiny as well as dirty, the door couldn't close properly as the door frame was broken. The shower had no drain cover and a smell was emanating from there. The toilet had no flusher, we had to insert our fingers into the hole to press a pin!The restaurant was closing as we arrived and no assistance was provided in terms of where we could get a late night meal. All in all a dreadful experience, one which will not happen again. Sleeping at the airport would have been more preferable.

I am writing to express my deep dissatisfaction with our recent stay at this hotel during our sons wedding. More than 25 rooms were booked from both our side and the bride's side. Unfortunately, our experience was far from what we had anticipated and it marred what should have been a joyful celebration. From the moment we arrived,we encountered numerous issiues. The check-in process was chaotic and poorly organised, leading to significant delays. Our guests were left waiting, which was particularly fustrating given the importance of the occasion. Additionally, the staff's attitude was less than professional. We encountered several instances of rudeness and indifference, which further compounded our fustration.They lacked adequate customer services. Instead of feeling welcomed, we felt like an inconvenience. The accomodations themselves were subpar. Many rooms were not properly cleaned and some amenities listed on the website were either unavailable or in disrepair. This was unacceptable, especially for a hotel that markets itself as a premier venue. To make things worse, whilst checking out my son was told to pay £400 for a small damaged stool the found in the lounge. He denied that he had not caused any such damage but they still insisted he pay. When challenged to provide any proof or evidence, they couldn't comply. He initially paid the amount because he had other functions to attend later on. However having raised the issue with the general manager later on, he was then refunded that amount. Basically, he was persecuted for a crime he didn't commit. In summary, I cannot recommend this hotel to anyone. The lack of professionalism, poor service, incompetant staff and overall disorganization made our stay incedibly stressful during what was supposed to be a happy celebration. I hope that future guests do not endure the same experienc we did. Breakfast not included and additional car parking charges.