Phong Nha Coco Riverside

Worst experience. Run away! I've traveled all over Asia and I've never been treated like that. To start with, the air conditioning didn't work/cut off every 5 minutes. We were very hot during the nights. Then, they offered us breakfasts by showing us the mention "1 free meal + a drink" as if it were the case per day when it was just the first time. In addition, the prices are not written on the menu which can lead to unpleasant surprises. If you plan to go to Paradise Cave, make sure you go there on your own! The host made us go through his "partner agency" insisting several times that we take the $110 package instead of the initial $50 one. No matter, the group excursion is useless and just serves to take money from you! Finally, we got back late at night, so there was no one at the reception desk, and we left early in the morning to catch our bus again, with no one at the reception desk. What a surprise when, once on the bus and sleeping, the driver woke me up to answer a phone number that was actually the host, demanding I pay $100 😂 Or they'd call the police! A very strange way to manage customers. They're demanding the price of the outing (when we thought we were supposed to pay the agency directly because they sent me a message on Wattsap to pay them) + what we ate 😂 Really run away, there are plenty of better hotels nearby.

Great stay here. Hosts were great at communicating before we arrived, so we had a tour booked previous to arriving. The room was clean and a great view of the river and mountains. All the staff extremely friendly. Location was great too, would definitely recommend to anyone travelling to Phong Nha.