Xiaotongzizizi
October 8, 2024
Shanyeyunye, a very disappointing experience for me. Check-in at 18:00 on October 2 and check-out at 11:00 on October 4. 2 days, less than 43 hours, 4800 yuan for accommodation, 1200 yuan for meals at the B&B, total consumption of 6000 yuan. I have stayed in similar B&Bs and hotels for thousands of years, and this is the first time I have given a negative review. I thought I should give my voice:
1. Because I read in Xiao’s book that Chenjiapu Village will have traffic restrictions during the National Day and vehicles will not be able to pass through. I couldn’t find out the specific situation, so I contacted the B&B at the end of September, but I didn’t get any affirmative answer. It wasn't until October 1st that the B&B contacted me and asked for the license plate number. I thought there would be a parking space as soon as I drove up, otherwise why would I ask for the license plate number? It wasn't until October 2nd, after driving for more than 4 hours, that I arrived and I said there was no parking space and I had to take a bus. Shouldn't that be said in advance instead of waiting for me to ask? In the end, we could only find a parking space among the crowds at the foot of the mountain and wait for the bus.
2. After checking in, the girl at the front desk had a really bad face and was indifferent throughout the whole process. Please don't tell me it's because it's busy during National Day and the employees are tired. Who is not tired from working? If you are tired from working, at least you are making money. I am not spending money to feel your resentment at work. (There is also a guy wearing glasses at the front desk who has a very good attitude and is very responsible and conscientious, including later actively helping us solve the parking problem)
3. The B&B is equipped with a small bar. After the meal, we wanted to sit in the bar and order some drinks. I asked the girl at the front desk if she had any recommendations, and she said lightly: "Any recommendations are pretty much the same." I'm a little speechless at this point. Do I owe her money? She won't even look at you during the whole conversation, she doesn't know what she's busy with, and she won't stop when customers order food. I asked again, is there soaked meat? She said she didn't know if there was one. Well, there are not many people who have left me speechless over the years, and this girl can be one of them. At this time, the guy with glasses came over and said that there is some marinated meat, but it needs to be fried freshly, which will be slower. I ended up ordering 4 cocktails, all of which were surprisingly bad.
4. On the evening of October 3rd, I returned to the room after dinner and planned to take a shower and rest at around 19 o'clock. However, after ten minutes of showering, it turned into ice water. You should know that it is quite cold at night in the mountains. At this moment, I was wearing both shampoo and shower gel. I was really exhausted. I called for help in the group at 19:36, and finally a bucket of hot water was delivered at 20:00. I waited in the cold for 24 minutes. There has been no feedback on the progress of the repairs, so I need to keep asking. The hot water was out at 19:35, but I was told at 20:12 that it would be available in a while. 23:15 It says the water temperature is slowly rising. The end result is cold water until midnight. My other half was still waiting to take a shower, but in the end he was so sleepy that he took a cold shower at 00:12. We were supposed to go to bed at 23:00, but we postponed it until one o'clock in the morning.
5. The most shocking thing for me came. There was no hot water for one night's stay. The final reply from the B&B was that they would give you 2 drinks the next morning... Seriously, don't give me anything and I'll apologize. Not so angry. The whole thing is just a few words of apology and I’ll give you 2 drinks. I want to say that the cost of 2 drinks is 10 yuan, haha? Nothing seemed to happen until I checked out the next day. I didn't even mention the drinks. As long as the B&B can apologize properly when I check out and think of making me a drink, I don't want to write this bad review. When checking out, he said two words to me, goodbye.
6. The butler group, which seems to have 9 people, is actually in name only. About 4-5 people are there to gather people. The boy who sent us down the mountain at the end was also dejected. After asking him, I found out that he actually had no experience or training at all and was working part-time during the National Day, which cost 150 yuan a day. I really didn't want to talk about it for fear of having any impact on him, but the National Day is over, so I think he should have ended his part-time job.
Finally, I want to say that I am really not a picky person. It is no exaggeration to say that the service experience I received from the 4,800 yuan accommodation was really not as good as the 480 All Seasons. If you don't want to work in the service industry, you don't have to do it. Customers are not here to see your bad face at work. Instead of doubling accommodation prices early during holidays, B&Bs should think carefully about how to deal with peak seasons and make guests as comfortable as possible.
Let’s talk about the good points:
1. All my stars are for restaurants. The B&B is equipped with a restaurant called Yaju. The ingredients are very fresh and the chef's skills are very good. After eating there for 2 nights, there was nothing disappointing, and you can see the chef's care. You just need to make sure a day in advance otherwise many ingredients will be unavailable. The breakfast is also good, they are all in the same restaurant, and the view is great.
2. The room was very clean and I slept very comfortably. But the price is not clean and a bit rude haha.
3. There is a souvenir when you check in. Although the tea in it is a bit unpleasant, it is considered thoughtful.
4. Good night sweet soup before going to bed is delicious.
5. Occupies a good geographical location. As I write this, I want to say that the poor service attitude of some employees really wastes this excellent location.
Original TextTranslation provided by Google