The Madrona

The Madrona is a dream stay. The modern reimagining of this historic gem blends with the authentic charm of the property boldly (as the designer owner meant it to be) and seamlessly. The staff are kind, authentic, and on the ball. The food and beverage is divine. Truly, cannot recommend it more and only a stone's throw from Healdsburg center and the Dry Creek wine trail.

I am writing to share our disappointment regarding our recent stay at this property. While we understand that this might be a low season and maintenance work may be underway, it does not justify the lack of hospitality and attention to guest experience during our visit. Firstly, the guest room we stayed (#2)in had several lighting issues. The bathroom light began flickering a minute after being turned on, and the bedside table lamp strangely turned on by itself at 9 a.m. Despite reporting these issues to your staff, we did not receive any follow-up or resolution during our stay. Additionally, the breakfast offered was far below the standard expected of a Michelin two-key hotel. The coffee was cold, and no staff were present to assist us. While it seemed to be a self-service setup, there were no warm options available, which further diminished the experience. To make matters worse, during breakfast, we noticed your staff cleaning the back room and the restroom nearby. The loud noises and the smell of cleaning products were very distracting and significantly impacted the atmosphere of our meal. We had higher expectations based on your hotel's reputation and were disappointed by the lack of basic attention to detail. We hope that you take this feedback seriously and work to improve the quality of your services to ensure a better experience for future guests.

We have a vacation home in Healdsburg since 2009 and have been going to dinner at the Madrona Manner all these years. We have loved the setting, service, and wonderful food. We just arrived home from being there for the Wednesday fried chicken. It was a very disappointing experience. We asked the wait person as we always have that we wanted only white meat and that i was happy to pay extra for that to happen. She told me she didn't think that would be done but would ask. She came back and said no. We ordered the chicken nevertheless. The chicken was as close to be burned as it could be without being able to label it as such. The chicken was dried out and not anything like the chicken we had there as recently as this past June. The chicken included a tablespoon of cole slaw and a dried out biscuit. It used to be part of a three course meal. We ordered other things which rated no more then two to three stars. We were very disappointed. I don't think we will be going back.

Beautiful hotel and grounds, friendly and thoughtful stay. Michelin starred restaurant; loved the caviar + trout roe dip, halibut, chicken paillard (different + delicious). Healdsburg downtown felt a bit more limited in small shops but there are great wineries, food + lots of wild life! Hiking available nearby and St. Helena, Sonoma proper and Napa proper an easy 45-ish min drive.

We loved this wonderful hotel! We were celebrating our anniversary, and there was a lovely handwritten note left for us in the room. We also had another note, with some freshly picked wildflowers, at our table at dinner. (separate review for the restaurant!) We had a bungalow room, and it was lovely! A small private patio off to the side, a sitting room, bedroom with another sitting area with a fireplace. So cozy and romantic. All the decor was so lovely and unique. Not like a cookie cutter hotel room. The bathroom was large, and had heated floors!!! Loved that so much. Nice shower with plenty of water pressure, nice amenities, cozy robe. The only complaint was that the whole place was a little dark, but it was fine. A small fridge and minibar, which we didn’t use except to keep some food we had with us. Breakfast is included, and there was always something hot (one day was delicious scrambled eggs, another was a fruit porridge/muesli dish) plus coffee, juices, yogurt, and small breakfast pastries. Everyone was so pleasant too! When we checked in, we were offered a glass of champagne from nearby Orsi vineyards. It was delicious. (We actually went over there one afternoon and had a 2 for 1 tasting, as guests of the Madrona and bought some champagne.) Charles, the maître d, was so welcoming and helpful. Joe helped with parking & bags. We absolutely loved our stay and look forward to visiting again.

I recently hosted a group of members from our social club at The Madrona for a weekend and we had a wonderful experience from beginning to end. Arielle and Rachel were exceptionally accommodating and helpful in planning our stay, ensuring we had every detail covered including transportation to nearby wineries, dining recommendations and thoughtful touches on-site to take our experience to the next level. The property is stunning and every staff member welcomed us warmly and was ready to assist with any need at the drop of a hat. This is a team that goes above and beyond at a property that perfectly combines the serene lifestyle of Wine Country with refine elegance. We look forward to returning soon.