Guest User
May 19, 2025
We booked through your site because it advertised as having an open pool and on-site shops as well as tubs.As I am disabled and have extreme dizziness cannot take showers because i'm a fall risk.. However , upon arrival there was no pool , there were no on site shops, no tub and after calling hotel and asking to cancel, they retaliated and turned our TV off. We sent a pleasant message asking g for a room change due to no TV, a collapsed ceiling in the bathroom in the shower, a broken toilet and brown grime all over bathroom walls which no one ever replied to us.